Company Overview:
Virginia Fertility & IVF is an elite fertility practice with high success rates that shares a commitment to exceptional clinical outcomes and the best patient experience. Our shared vision, mission, and values will help us reach more patients, deliver better results and expand our ability to provide fertility services.
Position Overview:
Virginia Fertility & IVF is looking for a full-time Front Office Coordinator. The Front Office Coordinator will be responsible for welcoming patients to our center and giving them instructions as they arrive. Experience in computer skills, close attention to detail and teamwork are important characteristics. pride ourselves in team-work, quality patient care, and a warm and caring environment for our patients. We are looking for someone who would love to be part of an amazing team that helps people achieve their dreams of having a baby!
Key Responsibilities:
- Greeting and checking in patients as they arrive to our center
- Giving patients any instructions needed as patients check in
- Triaging patient inquiries
- Scan daily patient records and images
- Collecting insurance cards
- Collecting any payments due as needed
- Scheduling patients, answering phones, and account setup
- Other duties as assigned
Education and Experience:
- High school diploma required (Bachelor’s degree preferred)
- 2-5 years of customer service experience strongly desired
- Proficiency with Microsoft Office applications
- Previous experience Women's Health strongly preferred
Knowledge/Skills/Abilities:
- High level of customer service skills to establish and enhance positive relationships with patients and coworkers is required
- Must have strong organizational skills, be able to multi-task and have excellent attention to detail
- Enjoys team-work and can handle an emotionally charged field all while being compassionate
This position is full time, Monday-Friday from 8am-5pm.
Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.
Skills Required
- High school diploma
- Bachelor's degree
- 2-5 years of customer service experience
- Proficiency with Microsoft Office applications
- Previous women's health experience
- Strong customer service skills
- Strong organizational and multitasking skills
- Excellent attention to detail
- Ability to work compassionately in an emotionally charged healthcare environment
- Ability to work effectively as part of a team
What We Do
Ivy Fertility is a globally recognized network of fertility centers that unites top-performing reproductive clinics to provide patients with extraordinary medical care for their family-building needs. They specialize in advanced reproductive technologies, in-vitro fertilization, and third-party reproduction, combining expertise and innovation to deliver personalized fertility services with a commitment to patient success.
