Office Coordinator

Posted Yesterday
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Wilmington, DE, USA
In-Office
21-25 Hourly
Entry level
Healthtech • Professional Services • Social Impact
The Role
Provides administrative office support for a senior living community, including residential billing, accounts receivable, resident admissions data entry, credit card reconciliation, supply ordering, records maintenance, training coordination, and concierge coverage. The role communicates with residents, families, employees, managers, and leadership; supports orientations, meetings, inquiries, and tours; and ensures accurate, courteous, and efficient office operations.
Summary Generated by Built In
Company Description

You Belong at Asbury! 

Discover why Ivy Gables Senior Living is the top choice for providing a platform for your professional growth and fulfillment. Experience a welcoming community and a certified Great Place to Work. Our commitment to a supportive and inclusive workplace fosters genuine belonging and empowers everyone to showcase their unique talents. Join us in shaping a diverse community where extraordinary possibilities come to life.

When you join our team, you will:

  • Enjoy the benefits of working alongside a compassionate staff,
  • Be part of a strong and supportive leadership team,
  • Explore opportunities for career growth, including our exclusive scholarship program.

Ivy Gables Senior Living is a 65 and older, retirement community that has the feel of a French Country Bed and Breakfast. When you choose Ivy Gables Senior Living you are choosing a lifestyle!

Once you've submitted your application, you'll receive an email and text invitation from our trusted partner, Arena, to complete a short 3-5 minute questionnaire. Completing this step is required as part of the application process and helps us get to know you better. 

Schedule & Compensation

  • Full time position, 40 hours weekly 
  • Pay: $21-$25/hour

Job Description

The Office Coordinator assists with any or all of the Administration Office duties as assigned by supervisor, with neatness, efficiency, and accuracy always.

Prepares monthly billing and resident funds accounts quarterly. Is courteous and helpful to residents and their families. Has knowledge of office machines such as copier, calculator, and computer. Maintains safety and responsibility when handling equipment. Sorts through department correspondence and routes to person necessary for follow through.

Essential functions

· Responsible for monthly billing of Residential Living and Personal Care.

· Responsible for Accounts Receivable.

· Attends in-service programs and completes all Relias assignments.

· Remains flexible as work demands are always changing.

· Handles equipment in a safe manner.

· Responsible for ordering computer supplies, such as checks, billing forms, etc.

· Responsible for working in a team-like manner to ensure quality service from within the department.

· Attend the following meetings: status, safety committee, quality assurance, Resident Council, Tenant Council.

· Assist with inquiries and tours as needed.

· Organize and maintain office-related forms, i.e. employees, residents, tenants, etc.

· Maintain drivers’ license list and forward to car insurance agency.

· Process and reconcile monthly credit card.

· Conducts new hire orientation and FIT testing for new associates.

· Enter new admission information into PCC to support billing and admissions process.

· Provide coverage for the concierge desk during lunch & meal breaks. Will also serve as a back-up for concierge for PTO, Vacation and/or call-outs Monday – Friday 8:00am – 4:30pm.

· Provide monthly Relias reports to managers regarding those trainings not completed by associates.

· Communicate internal community concerns to the Executive Director before escalating them.

· Redirect associates with questions/concerns to their manager.

· Performs other duties, as assigned.

Qualifications

  • Prior office knowledge/experience 
  • Specific business experience with older adults or in the retirement housing industry preferred
  • Must be able to lift 25-30lbs. 
  • High School diploma or GED or Business degree

Additional Information

Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Skills Required

  • Prior office knowledge or experience
  • High school diploma or GED, or a business degree
  • Ability to lift 25-30 pounds
  • Business experience with older adults or in the retirement housing industry
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The Company
HQ: Frederick, MD
Year Founded: 1926

What We Do

Asbury Communities, Inc. is a not-for-profit organization that manages continuing care retirement communities, providing independent living, assisted living, skilled care, and memory support to older adults across the United States.

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