Field Representative II, Cross Functional
POSITION PROFILE
Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, receptionist, audio visual, administrative duties as assigned, maintaining billing logs and reports. Supports the MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh locations. Responsible for supporting operational objective at all sites assigned to. This position reports directly to the Sr, Site Manager or Field Manager of Enterprise Account. This is a dedicated Field Rep for an account with multiple locations in the Philadelphia Metropolitan Area.
JOB DUTIES AND RESPONSIBILITIES
- Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures.
- Assists in the training of new and existing employees.
- Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor.
- Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor.
- Orders paper, toner and other supplies as directed by Site Manager or Supervisor. In the absence of onsite personnel, may perform any of, but is not limited to the following duties:
- Processes all incoming and outgoing mail.
- Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.
- Filing and labeling of documents and other materials for storage and retrieval.
- Shipping and Receiving, including the movement of boxes and or equipment.
- Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite.
- Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.
- Performs basic troubleshooting on all equipment used within the RICOH Center.
- Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.
- Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call.
- Performs Front Desk Receptionist duties.
QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
- Requires high school diploma plus 6-12 months of related work experience.
- Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
- Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment.
- Requires experience with postage meter and equipment.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to use and troubleshoot mailroom equipment
- Good organizational skills
- Good communications and customer service skills
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
- Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma plus 6-12 months of related work experience
- Valid, violation-free driver’s license, reliable transportation, and required auto insurance coverage
- Experience operating shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators, and related equipment
- Experience with postage meter and postage equipment
- Ability to use and troubleshoot mailroom and copy center equipment
- Good organizational, communication, and customer service skills
- Ability to lift/move items up to 50 lbs and push/pull equipment on wheels (up to ~400 lbs) and perform physical tasks (standing, walking, bending)
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
