RESPONSIBILITIES
Receiving & Shipping
Unpacking received shipments daily
Prepping and steaming garments for delivery and placing on clothing inventory rack, filed by Sales Professional
Prepping and shipping out packages to clients and factories
Processing returns, remakes, and alterations
Helping clients when they come to the office
Alterations
Entering alteration instructions into the proprietary system
Communication with outside contractor tailors, delivering/picking up garments as needed
Checking in alteration tickets upon completion
Preparing alteration report for corporate office
Telephones/E-Mail/Mail
Answering incoming phone calls and relaying messages to appropriate Sales Professional
Checking store e-mail daily and forwarding information to relevant person(s)
Making same day bank deposits and running errands
Making follow-up calls to factories, customers, and corporate office
Performing other duties as assigned
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Strong computer skills, including proficiency with Microsoft Office and Google Docs
Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines
Strong organizational skills
Ability to bend and lift 30 lbs.
Management of office supplies
Communicating with building management
Ability to put together office monthly reports
Assist with preparing for biannual trunk show events
Valid driver’s license
Skills Required
- Regular onsite attendance required
- Strong computer skills, including proficiency with Microsoft Office and Google Docs
- Ability to multi-task in a fast-paced environment and meet deadlines
- Strong organizational skills
- Ability to bend and lift 30 lbs.
- Management of office supplies
- Communicating with building management
- Ability to put together office monthly reports
- Assist with preparing for biannual trunk show events
- Valid driver's license
Tom James Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tom James and has not been reviewed or approved by Tom James.
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Retirement Support — Programs include a 401(k), profit sharing, and employee ownership that emphasize long-term wealth building. These elements are presented as meaningful advantages for tenured employees.
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Healthcare Strength — The package spans major medical, dental, vision, life insurance, and both short- and long-term disability. Coverage breadth is positioned to provide peace of mind for individuals and families.
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Leave & Time Off Breadth — PTO is characterized as generous and a strong component of the package. Time-off allowances complement the broader benefits suite.
Tom James Insights
What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
