You will be responsible to:
- Handle a high volume of incoming calls, emails, and other communication channels related to Maersk's services and inquiries.
- Provide accurate and reliable information to customers regarding Maersk's products, services, processes, pricing, and delivery times.
- Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction.
- Collaborate with internal teams, such as sales, logistics, and operations, to coordinate and resolve customer requests or concerns.
- Accurately record customer interactions and transaction details in the designated Cloud Telephony System.
- Continuously develop and maintain a comprehensive understanding of Maersk's offerings, services, and processes to provide up-to-date and precise information to customers.
- Identify opportunities to upsell and cross-sell Maersk's additional services and products to customers.
- Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations.
- Adhere to established calling standards, including quality assurance measures, call handling protocols, and service level agreements (SLAs).
- Meet individual and team performance targets, including call handling metrics, customer satisfaction ratings, and sales targets.
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Handle high volume inbound calls, emails, and communications
- Provide accurate information on products, services, pricing, and delivery times
- Resolve customer complaints and inquiries effectively to ensure satisfaction
- Collaborate with sales, logistics, and operations to resolve customer requests
- Accurately record customer interactions and transaction details in Cloud Telephony System
- Maintain comprehensive understanding of Maersk offerings, services, and processes
- Identify opportunities to upsell and cross-sell additional services
- Adhere to calling standards, QA measures, call handling protocols, and SLAs
- Meet individual and team performance targets including customer satisfaction and sales metrics
- Provide feedback and suggestions for process improvements
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
