O2C Subject Matter Expert

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

Expertise sharing:

• Act as a subject matter expert in the OTC process and support SSC efficiency through deep process knowledge.

• Provide specialized consultation across business operations, cooperating with SSC teams, management, and regional/global stakeholders.

• Evaluate operational needs and recommend practical, performance-improving solutions.

• Act as a single point of contact (SPOC) for OTC process-related issues and queries.

Knowledge retention:

• Build and maintain a knowledge base within the OTC process.

• Document process changes and ensure timely communication to relevant stakeholders.

• Coordinate the updates of operating procedures within the respective Process Tower/Team.

• Actively contribute to internal capability-building activities: trainings, documentation, and know-how sharing.

Operations:

• Process incoming payments and clarify payment details with customers.

• Maintain and update customer data, confirm balances, and support intercompany settlements.

• Create sales invoices and analyze overdue receivables and bad debt.

• Support credit management processes, including updating credit limits.

• Prepare aging reports and assist in identifying risks, reporting, and process compliance.

• Analyze customer-reported issues (escalations) and support problem-solving efforts.

• Drive continuous improvement by identifying process gaps and proposing enhancements.

• Deliver internal trainings on OTC process, tools, and accounting principles.

• Participate in SSC-wide projects and support the Team Leader and other team members as needed.

Our requirements:

• University degree in Business Economics or similar field, ideally with a focus on accounting.

• Minimum 5 years of experience in accounting or OTC-related roles.

• Strong expertise in SAP and MS Excel (intermediate level or higher).

• Excellent communication and interpersonal skills, with a focus on cross-cultural collaboration.

• Structured and independent working style, with a strong focus on process efficiency.

• Proactive, solution-oriented, and analytical mindset.

• Experience in process documentation and improvement initiatives.

• Fluency in English (minimum B2 level).

Our offer:

Hybrid working mode (min. 2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 800 PLN / year)
Childcare refund (up to 900 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events