Nurse Implementation and Optimization Specialist

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

JOB SUMMARY

The Nurse Implementation and Optimization Specialist will support implementation efforts related to new ER and urgent care facilities opening in partnership with leading healthcare systems. Expert clinical- operational knowledge as well as strong relational skills are required. This is a highly interactive position working with many functional areas. Must have strong emergency room operations knowledge & learning ability to be able to affect the behavior of the clinical staff while supporting the adoption of the Intuitive operating model.

Location: Remote

Travel Requirements: Multi-state travel required. Rotational Schedule: 4 days on-site at new facility locations, 4 days off duty.

POSITION RESPONSIBILITIES

• Responsible for support, management, and execution of a wide scope of operational nursing and clinical processes and workflows as it relates to new facility openings and process improvement projects.
• Provides detailed notes from observations, recommends solutions to problems and helps to drive performance improvement while working with facility staff and providers.
• Troubleshoot with and for onsite staff to remove operational obstacles.
• Provide coaching and encouragement to site level nursing staff using the Intuitive Operating Model Guide.
• Elevate operational issues to Center Leadership and VP of Implementations. Wherever possible, include recommended solutions along with issues.
• Communicate performance of new site operations status to key stakeholders, including Health System Leadership and Intuitive Health senior management.
• Conduct post implementation analysis and create recommendations based on lessons learned.
• Take a lead role in the pre-opening training for staff, “Day in the Life”.
• Lead teams during operational efficiency “Deep Dive” projects onsite, identifying operational issues, propose solutions and assist staff with implementation and tracking of changes.
• Design, develop, and present engaging educational materials and presentations to support training and implementation initiatives.

COMPETENCIES

• Positive attitude and high energy.
• Problem solving to understand where new sites need operational support.
• Self-starter with strong organizational and interpersonal skills.
• Consultative skills and the ability to persuade peers are required.
• Track record of effectively influencing team members towards the greater goal.
• Ability to work well under pressure and respond to shifting priorities and timelines.
• Demonstrated ability to coordinate people and teams cross-functionally to resolve complex issues within designated time frames.

REQUIRED QUALIFICATIONS

• Graduate of an accredited school of nursing. ADN, BSN, or MSN.
• Unrestricted registered nurse license
• Current ACLS certification
• Current PALS/ENPC certification
• Current BLS
• Minimum of 5 years clinical experience, at least 3 years ER
• Freestanding ER and urgent care experience preferred
• Well versed in point of care laboratory testing, ED radiology testing and modalities.

• Experience in ED flow management
• ER Clinical Manager, Charge Nurse or other applicable leadership experience a plus.
• Relevant Intuitive Health experience may be considered in lieu of certain experience requirements with the recommendation of the candidate’s direct supervisor. Internal candidates must meet the requirements of the Employee Transfer Policy, be in good standing, and demonstrate strong performance in their current role.

WORK ENVIRONMENT

• Healthcare setting with potential exposure to infectious diseases, hazardous materials, and emotionally challenging situations.
• May be required to work extended shifts, weekends, holidays, or on-call rotations.
• Travel between facilities may be required.

PHYSICAL DEMANDS

• Regularly required to stand, walk, and move throughout clinical facilities for extended periods while observing operations and conducting training.
• Occasionally required to lift or carry training materials and equipment up to 25 pounds.
• Must have adequate vision, hearing, and communication skills to observe clinical workflows and effectively train and coach staff.
• Ability to remain composed and effective in fast-paced, high-pressure clinical environments.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.