An awesome opportunity has become available for a Number Change Consultant to join our World Class Customer Support Department.
The main purpose of this position is to ensure the accuracy and completeness of FICA documentation received from new customers as well as process number change requests.
This position is responsible for checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents. The position is also required to update customer contact information (telephone number changes).
Internal Liaison takes place with the Agent Consultants and Customer Support. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
- Verify documentation and information supplied by customers when requesting for Number Change and USSD Pin Reset
- Complete the electronic verification process
- Process requests for contact number changes and pin resets
- Uphold the company brand
- Manage own professional and self-development
Key Requirements:
- Grade 12 or equivalent (Essential)
- Degree/Diploma (Desirable)
- Mukuru Customer Support training course completed
- 6 months Customer Service Consultant experience (Essential)
- Understanding and speaking of English and one of the following languages: Shona/ Ndebele or Chewa
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
Additional Skills:
- Computer skills
- Typing skills
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks of the closing date, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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