NOC Support Engineer

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Job Summary

The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Responsibilities

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures

• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations

• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.

• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management

• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures

• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• BSC/HND Electrical/Electronic Engineering or related discipline

• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

• Knowledge of IP devices will be a plus

• Knowledge of Ubiquiti or Ceragon radio

• Strong analytical and problem-solving skills

• Strong Knowledge of DWDM/OTN technology

• Good Knowledge of Huawei OSN series equipment

• Strong knowledge of PtP/PtMP Microwave technologies

• Knowledge of basic TCP/IP configurations and troubleshooting

• Strong Knowledge of Synchronous Digital Hierarchy technology

• Excellent and effective communications skills, both orally and in writing

• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments

• Working Knowledge of Huawei OSN series equipment

• Working knowledge of Ubiquiti or Ceragon radio

• Working knowledge of IP devices will be a plus

• Ability to speak French is an added advantage

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.