Minimum 3-5 years of experience in NOC Operations
Exposure towards Monitoring Third Party Network tools like Zabbix
Must have good hand-on on Service Now ticketing tool
Cloud services based monitoring for Client environment
ITIL Certification (Mandatory) along with other Technical Certifications (If Any)
Communication tools like MS Teams(chat support, P1/P2 call support)
P1/P2 Issue handling skill(Incident Management)
L1 Call support(Client call handling)
Must have good hand-on on Service Now ticketing tool, monitoring and reporting
Monitor the Database jobs and escalate internally in abnormalities found
Exposure towards power automation desktop(desired)
Knowledge on any RPA tool like Automation anywhere(desired)
Cloud services based monitoring for Client environment to understand alerts on cloud platforms, database and network related.
Good knowledge on generating excel/SNOW reports
Email monitoring and support
Skills Required
- Minimum 3-5 years of experience in NOC Operations
- Exposure to monitoring third-party network tools like Zabbix
- Hands-on experience with ServiceNow ticketing tool
- Cloud services based monitoring for client environments
- ITIL Certification (mandatory)
- Experience with MS Teams for chat support and P1/P2 call support
- P1/P2 issue handling (Incident Management)
- L1 call support (client call handling)
- Monitor database jobs and escalate abnormalities
- Good knowledge generating Excel and ServiceNow reports
- Email monitoring and support
- Exposure to Power Automate Desktop
- Knowledge of RPA tools like Automation Anywhere
What We Do
Apps Associates is an enterprise application services leader with a customer-first focus. Apps Associates has more than two decades of experience helping organizations innovate through digital transformation initiatives. Customers such as Brooks Automation, Hologic Inc., Edwards Vacuum, and Take Two Interactive Software turn to Apps Associates for strategic counsel, system integration and the services required to solve their most complex business challenges – utilizing experience in analytics, application modernization, process automation, digital systems, technology and operations. To learn more about how Apps Associates can help you align your business with the right technology, visit: www.appsassociates.com
