Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities
- Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
- Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
- Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
- Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
- Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
- Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus
- NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
- SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
- The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.
- Experience: 5+ years in managing technical teams within NOC, SRE, or infrastructure domains.
- Technical Skills: Proficiency in cloud platforms (AWS, Azure, GCP), Kubernetes, Linux/Unix, and scripting languages (Python, Bash, Golang).
- Tools: Experience with monitoring platforms (Datadog) and CI/CD tools (e.g., Jenkins, GitLab).
- Soft Skills: Strong communication, leadership, and crisis management skills.
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Skills Required
- 5+ years managing technical teams within NOC, SRE, or infrastructure domains
- Proficiency in cloud platforms (AWS, Azure, GCP)
- Kubernetes
- Linux/Unix
- Scripting languages: Python, Bash, Golang
- Monitoring and observability tools (Prometheus, Grafana, Datadog)
- CI/CD tools (Jenkins, GitLab)
- Strong communication, leadership, and crisis management skills
What We Do
Build Bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. Around the world, customers want to pay in a thousand different ways. Businesses and consumers want to get paid faster. And developers want to build new products and possibilities. Rapyd makes it happen, giving you more ways than anyone to make fintech work for your business. With Rapyd, your business can accept and send payments to just about anyone—faster, cheaper and easier. And Rapyd clients see an average of 196% return on investment and spend 70% less time managing payments. Whether you’re building an app, selling a product, sending payments or doing a little of everything, Rapyd has solutions that let you boldly do what you do best. • Send and receive funds • Add hundreds of payment methods worldwide • Issue prepaid virtual and physical cards • Simplify money management and foreign exchange • Integrate fintech with APIs
