Essential Duties and Responsibilities:
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Conduct nightly audits of financial transactions and ensure accuracy in reporting.
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Manage front desk operations, including check-ins and check-outs for guests.
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Provide excellent customer service and address guest inquiries or concerns promptly.
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Maintain accurate records of room availability and reservations.
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Prepare daily reports summarizing occupancy, revenue, and other key metrics.
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Knowledge of OnQ/PEP is preferred
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Able to reconcile POS and banquet reporting to create a managers report
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Assist guests with requests related to their stay, including room changes or special accommodations.
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Ensure the front desk area is clean, organized, and welcoming for guests.
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Collaborate with other hotel departments to enhance guest experiences.
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Minimum Qualifications:
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Strong guest services skills with a focus on hospitality management.
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Experience in front desk operations within a resort or hotel setting is preferred.
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Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
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Excellent phone etiquette and communication skills for effective guest relations.
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Proficiency in customer service principles and practices.
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Ability to work independently during night shifts while maintaining attention to detail.
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Familiarity with hospitality software systems is a plus.
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Physical Requirements:
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Walking, standing for extended periods, bending, and lifting.
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Ability to lift 50 lbs.
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You must be able to work the hours necessary to accomplish the hotel’s business and scheduled events.
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Skills Required
- Strong guest services skills with a focus on hospitality management
- Experience in front desk operations within a resort or hotel setting
- Bilingual or multilingual abilities
- Excellent phone etiquette and communication skills
- Proficiency in customer service principles and practices
- Ability to work independently during night shifts with attention to detail
- Familiarity with hospitality software systems
- Ability to walk, stand for extended periods, bend, and lift
- Ability to lift 50 pounds
- Ability to work required hours and scheduled events
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
