Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a New Partner Experience Advisor to join our Manchester team. In this role, you’ll be the vital link for our Belgium partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success.
What You’ll Be DoingYou’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one.
Here’s what your day-to-day might look like:
Lead Partner Success: Act as the primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership.
Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.
What You’ll Need to Thrive
Essential
Linguistic Proficiency: Native or fluent in both Dutch/Flemish and English (written and spoken).
Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable.
Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
Nice to Have
Previous experience in account management, sales, or high-level customer service.
Experience working in a fast-paced startup or technology environment.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Interview Process
Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!
Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam!
Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
The Details
Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
Start Date: 8th June 2026
Working Pattern: Hybrid working offered after successful completion of probation.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Skills Required
- Native or fluent in Dutch/Flemish and English (written and spoken)
- Excellent phone presence and strong communication skills
- Proven ability to work towards demanding targets
- Proficiency in Microsoft Office software
- Experience in account management, sales, or customer service
Deliveroo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deliveroo and has not been reviewed or approved by Deliveroo.
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Healthcare Strength — Office-based employees receive funded healthcare and wellbeing support, while riders have free on-the-road insurance and 24/7 virtual GP access. These provisions indicate meaningful health protections across both groups, even if details differ by country and role.
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Parental & Family Support — Corporate roles offer enhanced maternity, paternity, adoption and shared parental leave with extended periods at full pay. This depth of family support is highlighted as a core part of the employee package.
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Leave & Time Off Breadth — Corporate employees are offered at least 25 days of annual leave plus bank holidays, with increases over tenure and a paid volunteering day. This structure supports predictable and generous time away from work for office-based staff.
Deliveroo Insights
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What We Do
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 10 markets, including Belgium, France, Hong Kong, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
