NETWORK SYSTEMS ADMINISTRATOR

REQUIRED QUALIFICATIONS

KNOWLEDGE AND SKILLS:

Knowledge of applicable Federal, State, and Local laws, rules, and regulations.

Knowledge of three-tier client/server systems.

Knowledge of relational database theory.

Knowledge of anti-virus applications, TCP/IP protocols, and HTML programming language.

Knowledge of information systems and processing planning, design, and development principles and practices.

Knowledge of applicable operating systems and software applications.

Knowledge of applicable servers and databases.

Skilled in interpreting a variety of furnished documents in written, oral, and graphical formats.

Skilled in presenting information and responding to questions.

Skilled in solving problems and dealing with a variety of concrete variables in situations where only limited standardization and documentation exists.

Skilled in planning, designing, and developing information systems.

Skilled in maintaining and administering applicable servers, databases, applications, and Internet applications.

Skilled in communicating and interpersonal exchanges as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

EDUCATION: Bachelor’s degree in computer science.

EXPERIENCE: Five years of computer support experience and/or any combination of knowledge, skills and experience that is substantially equivalent.

Reasonable accommodations can be made for qualified individuals with a disability.

* This position is included in the Local 2012, AFT Collective Bargaining Agreement.

GENERAL STATEMENT OF DUTIES: Incumbents are responsible for supporting the operation and maintenance of the RIDE LAN and network infrastructure; supporting user access to the RIDE LAN, RINET e-mail server, and Internet.

SUPERVISION RECEIVED: Works under the supervision of a manager with wide latitude to exercise independent judgement. Work is subject to review on a periodic basis or upon completion for results achieved and for adherence to professional standards of conduct.

SUPERVISION EXERCISED: Generally, none.  May work as part of teams and in collaboration with others with wide latitude for the exercise of independent judgement to achieve results. May be involved in providing input to the performance management process as a peer or colleague as appropriate.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED AND ESSENTIAL FUNCTIONS:

Performs daily data backups of vital Department data for ease of recovery in the event of user error or disaster.

Ensures all network computer systems are protected from future computer virus activities. Updates firewall configurations to meet current access and security requirements.

Provides access to RIDE LAN resources for new users.

Provides limited desktop support to RIDE users in the absence of primary desktop support staff. 

Advises desktop support staff on advanced technical issues, theory, and best practices.

Performs occasional maintenance to content of RIDE public website; troubleshoots issues regarding access to RIDE public website.

Researches and advises management regarding software and hardware purchases to support network enhancements.

Maintains user access to network printers.

Coordinates requests for quotes from vendors on software and hardware. Monitors and troubleshoots network access issues.

Manages RIDE e-mail accounts and address connectivity issues.

Implements, configures, and maintains RIDE trouble call/help desk Intranet application.

Coordinates the replacement of batteries in Uninterruptible Power Supplies to support network hardware.

Installs new servers and configures for network access.

Documents network hardware and software inventory.

Documents and monitors utilization of available internal and external IP addresses.

Provides advice and direction to colleagues using Microsoft Access applications.

Monitors the operation and backup of RIDE Oracle development and production database installations.

Performs related work as assigned.

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For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
 

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.