Network Surveillance Engineer I, RAN

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
The Network Surveillance Engineer, RAN, Wireless NOC will be supporting DISH Wireless' 24/7 Network Operations Center. A NS RAN Engineer will work closely with the RAN Vendors/Engineering, and peers across Dish to ensure that wireless projects and new initiatives to ensure platform related outages are resolved within SLA. The NS Engineer will be responsible to observe and fix the RAN network, creating and providing initial troubleshooting of RAN related incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to FIM and Advance Ops when necessary. This position will escalate complex issues to our FIM and Advanced Operations and Engineering resources, and will determine root-causes for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. This position will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.
Key Responsibilities:

• Own responsibility for end-to-end monitoring of the RAN's observability tools
• Own responsibility to provide technical troubleshooting expertise in resolving the incidents and be the subject matter expert on RAN domain
• Own responsibility to handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA
• Own responsibility of Market chat groups, initial troubleshooting and necessary support
• Support site monitoring/health checks following maintenance activities (CR's)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business
• Collaborate and escalate issues with the FIM, Advance Ops, Engineering and Vendor teams when critical/time sensitive support and resolution is needed
• Manage outage and emergencies, including the agreed assurance KPI's and SLA
• Work in close collaboration across multiple functions within Dish: RF, Deployment and Integration teams, Tech Dev, RAN, Cloud Infra, Network Engineering and Market teams to document troubleshooting steps and methods to improve processes
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's and templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%
• Manage internal, external and customer incident escalations and follow-ups as well as process adherence
• Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience
• Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments

Skills, Experience and Requirements
Education and Experience:

• Bachelors degree in Engineering, Computer Science or Information Technology
• Minimum of 3-5 years' of telecom/wireless experience working in a RAN domain

Skills and Qualifications:

• Extensive understanding in 5G RAN and the functionality of all RAN elements
• Extensive understanding and experience in RAN architecture in a virtualized environment
• Extensive understanding of RU, DU, CU, AMF, SMF, UPF, and all the RAN elements
• Good understanding of call flows and expertise with pCAP analysis
• Understanding and experience with virtualized networks, orchestration and automation across a large network architecture
• Thorough understanding of RAN architecture described in 3GPP standards (Rel 15 & 16)
• RF Design, Optimization and performance improvement experience is a plus
• Motivated to grasp higher-level technology issues and troubleshoot to resolution
• Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally
• Reliable, open and capable of working with minimum supervision
• Flexible, analytical thinker
• Enthusiastic and keen to learn new technologies and approaches
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease
• Focused on being detail-oriented with strong organization skills
• Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities

Salary Ranges
Compensation: $72,400.00/Year - $118,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.