The Role
Provides hotel guests with Wi-Fi connectivity support, troubleshoots login and network issues, performs signal testing, monitors ISP links, maintains support logs, updates network devices, validates connected devices, and coordinates with IT management and the NOC on outages, escalations, cleanup, and preventive maintenance.
Summary Generated by Built In
Resolve guest Wi-Fi login and internet connectivity issues.
• Assist guests in connecting to the hotel network and perform MAC address
binding whenever required.
• Conduct daily Wi-Fi and mobile signal testing across guest rooms and public
areas.
• Identify weak signal zones and escalate them to the NOC team for resolution.
• Monitor ISP links and report network outages promptly.
• Maintain daily logs of customer complaints, resolutions, and network activities.
• Coordinate with the IT Manager and NOC for issue resolution and preventive
maintenance.
• Perform software updates on network devices whenever applicable.
• Review and validate manually added devices on a monthly basis and coordinate
with the NOC for system cleanup.
Requirements
• Diploma or Degree in Computer Science, Information Technology, Electronics, or
a related field.
• 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi
Support.
• Freshers with strong networking knowledge may also be considered.
• Basic understanding of networking concepts, routers, switches, wireless access
points, TCP/IP, and troubleshooting.
• Good communication, customer service, and problem-solving skills.
• Willingness to work in shifts and support hotel operations.
Skills Required
- Diploma or degree in Computer Science, Information Technology, Electronics, or a related field
- 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support
- Freshers with strong networking knowledge may be considered
- Basic understanding of networking concepts, routers, switches, wireless access points, TCP/IP, and troubleshooting
- Good communication, customer service, and problem-solving skills
- Willingness to work shifts and support hotel operations
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Training Basket is a Noida-based edtech platform that provides advanced IT training and certification to individuals and organizations worldwide. It offers online and offline learning in technology fields including networking, operating systems, cloud computing, programming, and coding. Its courses emphasize industry-relevant skills and career readiness, with instructor-led classes, practical projects, recognized certificates, and placement support. The company’s mission is to bridge the gap between education and industry.
_0.jpg)
