Join us as a Network Services Operational Compliance Manager
- We're looking for a Network Services Operational Compliance Manager to join us in shaping our bank of the future through innovation and technological advancement
- You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
- With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
As a Network Services Operational Compliance Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.
Day-to-day, you’ll be:
- Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
- Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
- Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
- Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
- Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities
Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required.
You'll also bring:
- Technical knowledge, including platform, technology, products and domains
- An understanding of operational principles across Network Services
- Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
- Good collaboration and stakeholder management skills
- A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
- Enhanced Supplier and Contract Management skills, cradle to grave management of contracts, suppliers and escalations
- In depth knowledge/experience of administering of Financial Governance processes
Hours
35Job Posting Closing Date:
05/09/2026Ways of Working:Remote FirstSkills Required
- Knowledge of ServiceNow
- Knowledge of a Contract Lifecycle Tool
- Knowledge of Oracle
- Technical knowledge of platforms, technologies, products, and domains
- Understanding of operational principles across Network Services
- Excellent communication skills, including explaining complex technical concepts to management
- Collaboration and stakeholder management skills
- Experience working in an Agile or DevOps environment with continuous integration and continuous delivery
- Supplier and contract management skills, including contract lifecycle management and escalations
- Experience administering financial governance processes
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
