Leidos is seeking an experienced Network Performance & Reliability (NPR) Manager to lead a multidisciplinary geographically diverse team supporting the Defense Information Systems Agency (DISA) and Defense Information Systems Network (DISN). The manager will oversee four core disciplines: Capacity Management, Performance Management, Data Management, and Problem Management, ensuring the reliability, availability, resilience, and operational efficiency of a complex global network.
The NPR Manager will provide technical leadership, strategic direction, and operational oversight while driving automation, innovation, and proactive network improvements. This position requires an understanding of network service delivery, including Service Level Agreements (SLAs) from both Internet Service Provider (ISP) and customer perspectives.
The successful candidate will translate technical information into actionable recommendations, coordinate cross-functional initiatives, and advise government stakeholders on network health, operational risks, and continuous improvement opportunities.
Primary Responsibilities
- Lead, mentor, and manage technical teams responsible for Capacity, Performance, Data, and Problem Management.
- Establish priorities, manage workloads, develop team capabilities, and ensure timely delivery of contractual and operational requirements.
- Oversee network capacity planning, utilization analysis, forecasting, and resource optimization across DISN infrastructure.
- Establish thresholds, trending methodologies, and predictive indicators to identify potential congestion and capacity constraints.
- Establish and maintain key performance indicators (KPIs), performance baselines, operational thresholds, and dashboards.
- Identify performance degradation and emerging trends, coordinating corrective actions to improve network reliability.
- Oversee network data Extract, Transform Load (ETL) actions, validation, normalization, integration, and reporting.
- Guide development of dashboards, analytics, visualization, and automation capabilities supporting operational decisions.
- Coordinate with data engineering teams to improve data quality and streamline reporting workflows.
- Lead proactive and reactive Problem Management activities to identify recurring issues, reduce service degradation, and prevent future incidents.
- Oversee root cause analysis, corrective action tracking, and long-term problem resolution.
- Identify gaps between reported network performance and customer service experience, recommending improvements to service assurance and reporting.
- Prepare and deliver executive briefings, network health assessments, operational reports, and strategic recommendations.
- Champion automation initiatives across all four NPR disciplines to improve efficiency, reliability, and operational effectiveness.
Basic Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related discipline and 8–12 years of relevant experience. Additional experience may be considered in lieu of a degree.
- Must currently possess an active DoD Secret security clearance.
- Demonstrated experience leading technical teams or managing network performance, reliability, or service management functions in large-scale enterprise or service provider environments.
- Experience in one or more of the following network and systems areas: Capacity Management, Performance Management, Data Management, or Problem Management, with an understanding of how these disciplines interact.
- Working knowledge of enterprise networking technologies, including routers, switches, load balancers, DNS servers, and firewalls.
- Knowledge of WAN principles, networking protocols and architectures, including BGP, OSPF, DHCP, DNS, TCP/IP, VPN, VLAN, and VRF.
- Experience with network monitoring, performance analytics, and reporting platforms such as Kibana, DXNetOps, Juniper NorthStar, Splunk, or comparable technologies.
- Proven ability to communicate effectively with technical teams, senior leadership, and government customers.
- Strong leadership, team-building, collaboration, and presentation skills, with the ability to work independently and manage competing priorities.
Preferred Qualifications
- Experience supporting DISA, DISN, DoD enterprise networks, or comparable large-scale service provider environments.
- Knowledge of ITIL v4 practices, particularly Capacity and Performance Management, Problem Management, Monitoring and Event Management, Service Level Management, and Continual Improvement.
- Understanding of SLA development, performance measurement, service assurance, and compliance reporting from both customer and ISP perspectives.
- Experience developing or maintaining SOPs, TTPs, WIs, runbooks, CDRLs, and contract performance documentation supporting CPARS assessments.
- Demonstrated ability to identify and drive automation initiatives that improve operational efficiency, data quality, and network reliability.
- Experience developing operational KPIs, network health dashboards, reliability metrics, and executive reporting.
- Familiarity with Elastic/Kibana, ServiceNow, Power BI, Databricks, SolarWinds, or comparable analytics and visualization platforms.
- Experience with proactive network assurance, predictive analytics, root cause analysis, and continuous improvement.
- Familiarity with ITU-T G.826, G.828, Y.1731, or applicable IETF network performance standards.
- Relevant certifications such as ITIL 4, CCNP, JNCIP, or equivalent credentials.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:October 14, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related discipline, or equivalent additional experience
- 8–12 years of relevant experience
- Currently possess an active Department of Defense Secret security clearance
- Experience leading technical teams or managing network performance, reliability, or service management functions in large-scale enterprise or service provider environments
- Experience with Capacity Management, Performance Management, Data Management, or Problem Management
- Working knowledge of enterprise networking technologies including routers, switches, load balancers, DNS servers, and firewalls
- Knowledge of WAN principles, networking protocols, and architectures including BGP, OSPF, DHCP, DNS, TCP/IP, VPN, VLAN, and VRF
- Experience with network monitoring, performance analytics, and reporting platforms such as Kibana, DXNetOps, Juniper NorthStar, or Splunk
- Effective communication with technical teams, senior leadership, and government customers
- Strong leadership, team-building, collaboration, presentation, independent work, and prioritization skills
- Experience supporting DISA, DISN, DoD enterprise networks, or comparable large-scale service provider environments
- Knowledge of ITIL 4 practices including capacity, performance, problem, monitoring and event, service level, and continual improvement management
- Understanding of SLA development, performance measurement, service assurance, and compliance reporting
- Experience developing or maintaining SOPs, TTPs, work instructions, runbooks, CDRLs, and contract performance documentation
- Experience driving automation initiatives that improve operational efficiency, data quality, and network reliability
- Experience developing operational KPIs, network health dashboards, reliability metrics, and executive reporting
- Familiarity with Elastic/Kibana, ServiceNow, Power BI, Databricks, SolarWinds, or comparable platforms
- Experience with proactive network assurance, predictive analytics, root cause analysis, and continuous improvement
- Familiarity with ITU-T G.826, G.828, Y.1731, or applicable IETF network performance standards
- Relevant certifications such as ITIL 4, CCNP, JNCIP, or equivalent credentials
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
