The Role
Leads a 24x7x365 Network Operations Center supporting a mission-critical enterprise environment. Directs network monitoring, incident and problem response, maintenance, reporting, operational processes, change coordination, and team training. Oversees routers, switches, firewalls, load balancers, wireless, telecommunications, cloud, and related infrastructure. Analyzes network performance and operational trends, ensures SLA adherence, coordinates corrective actions, and recommends improvements to monitoring tools, procedures, and network reliability.
Summary Generated by Built In
OverviewAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a senior Network Operations Lead to direct and oversee network infrastructure monitoring, operations, maintenance, and operational support for a large, mission-critical enterprise environment. The Network Operations Lead will plan, organize, and direct the Network Operations Team; ensure stable and secure network performance; establish priorities for monitoring and maintenance; and coordinate timely response to hardware, software, network, event, incident, and problem conditions. The role will support a 24x7x365 Network Operations Center environment serving a complex enterprise network with LAN, MAN, WAN, WLAN, Internet, intranet, network security, telecommunications, load-balancing, wireless, cloud, and related infrastructure.
Responsibilities
Qualifications
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO StatementEEO Race/Sex/Disability Status/Veteran Status
- Plan, organize, direct, and prioritize the activities of the Network Management Operations team to ensure reliable, secure, and continuous operation of enterprise network infrastructure.
- Oversee real-time monitoring of network infrastructure and service-affecting events; analyze trends, capacity, availability, utilization, latency, errors, dropped packets, and other indicators to identify current or potential issues.
- Ensure event-generation rules, filtering, correlation, categorization, review, response, closure, and reporting processes are documented, maintained, tested, and aligned with approved procedures.
- Direct effective monitoring and response to network incidents and problems; coordinate escalation, restoration, diagnosis, workarounds, corrective actions, closure, and lessons learned in accordance with established processes and SLAs.
- Coordinate routine testing, analysis, maintenance, scheduling, and operational support for network-performance management tools, real-time reporting engines, and related Government-furnished equipment.
- Provide leadership across routers, switches, firewalls, load balancers, wireless infrastructure, network security, telecommunications, servers, applications, and other enterprise network components.
- Ensure monitoring and operations personnel are trained in required tools, processes, procedures, and reporting practices; verify adherence to agency SOPs and operational controls.
- Prepare and deliver daily, weekly, and monthly operational status reports, including network events, outages, anomalies, ticket metrics, bandwidth trends, risks, issues, actions, and recommendations.
- Support Government end users, operations personnel, program managers, and technical stakeholders; participate in operational meetings, briefings, reviews, and escalation activities.
- Recommend enhancements to monitoring tools, event rules, documentation, processes, procedures, reporting, and operational capabilities to improve network reliability, efficiency, and mission support.
- Coordinate with technical and change-management teams on approved changes, maintenance windows, technology refreshes, configuration updates, testing, implementation, and lifecycle planning.
Qualifications
- Bachelor’s degree in a relevant technical field or equivalent practical experience.
- Ten or more years of senior-level experience administering enterprise infrastructures in large organizations.
- Ten or more years of experience leading network operations or network engineering teams.
- Working knowledge of networking concepts, infrastructure, and equipment, including routers, switches, firewalls, and load balancers.
- Experience implementing and administering enterprise-wide monitoring systems for servers, network devices, applications, and operational events.
- Demonstrated ability to lead monitoring, event management, incident response, problem management, network maintenance, and operational reporting.
- Ability to analyze network performance and operational data and convert findings into corrective actions and recommendations.
- Ability to work effectively in a 24x7x365 operations environment and support additional hours or surge activities when required.
- Ability to obtain and maintain required Government facility access, suitability, background investigation, and identification credentials.
- Strong written and verbal communication skills, including the ability to brief Government supervisors and senior stakeholders.
- Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance
- CCNP, CCDP, or CCIE; routing and switching and/or firewall expertise with six years of experience.
- ITIL certification and other relevant network, security, monitoring, or service-management credentials.
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO StatementEEO Race/Sex/Disability Status/Veteran Status
Skills Required
- Bachelor's degree in a relevant technical field or equivalent practical experience
- Ten or more years of senior-level experience administering enterprise infrastructures in large organizations
- Ten or more years of experience leading network operations or network engineering teams
- Working knowledge of routers, switches, firewalls, load balancers, and enterprise networking infrastructure
- Experience implementing and administering enterprise-wide monitoring systems for servers, network devices, applications, and operational events
- Experience leading monitoring, event management, incident response, problem management, network maintenance, and operational reporting
- Ability to analyze network performance and operational data and convert findings into corrective actions and recommendations
- Ability to work in a 24x7x365 operations environment and support additional hours or surge activities
- Ability to obtain and maintain Government facility access, suitability, background investigation, and identification credentials
- Strong written and verbal communication skills, including briefing Government supervisors and senior stakeholders
- Ability to obtain Public Trust clearance
- CCNP, CCDP, or CCIE certification, with routing and switching and/or firewall expertise and six years of experience
- Secret or Top Secret clearance
- ITIL certification and other relevant network, security, monitoring, or service-management credentials
AMERICAN SYSTEMS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AMERICAN SYSTEMS and has not been reviewed or approved by AMERICAN SYSTEMS.
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Equity Value & Accessibility — The ESOP provides an ownership stake that adds long-term financial value and complements base pay. This employee-ownership structure stands out within the overall package.
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Retirement Support — A 401(k) with automatic enrollment and broad investment options, alongside the ESOP, strengthens retirement pathways beyond salary. These features are presented as competitive within the defense contracting space.
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Fair & Transparent Compensation — Base pay is considered fair or comparable to industry peers, particularly for technical roles. Starting compensation is described as solid for areas like cybersecurity, systems administration, and IT engineering.
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The Company
What We Do
AMERICAN SYSTEMS is an employee-owned government services contractor that delivers professional, technical, information technology, engineering, analysis, testing, evaluation, and training solutions for complex national-priority programs. Based in McLean, Virginia, the company supports federal customers—particularly defense and other Department of Defense missions—with mission-essential and information engineering, digital engineering, systems integration, cybersecurity, cloud, data, and lifecycle IT services across critical public-sector environments.
