The Role
The Network Operations Lead oversees 24/7 operations at the NOC, managing network performance, ensuring SOP compliance, and coordinating maintenance and upgrades, while interfacing with government leads for updates.
Summary Generated by Built In
CWS seeks a Network Operations Lead to lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract operational teams. The Network Operations Lead leads the NOC operational teams responsible for maintaining continuous network availability, performance, and reliability across the CBP enterprise, which includes services provided across geographically dispersed sites.
Duties & Responsibilities
- Oversee day-to-day NOC operations, ensuring 24x7x365 coverage.
- Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure.
- Supervise NOC technicians and ensure SOP compliance.
- Coordinate scheduled maintenance, patching, and system upgrades.
- Interface with CBP government leads for operational updates and escalations.
Required Qualifications
- Bachelor’s in technical or engineering field.
- 10+ years in enterprise network administration.
- Proven experience with routers, switches, firewalls, and load balancers.
- Expertise with network monitoring and ticketing systems.
Preferred Qualifications
- CCNP/CCIE or ITIL v3 certification.
- DHS or Federal NOC experience.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
Skills Required
- Bachelor's in technical or engineering field
- 10+ years in enterprise network administration
- Proven experience with routers, switches, firewalls, and load balancers
- Expertise with network monitoring and ticketing systems
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The Company
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
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