About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. The role of the Break and Fix Data Center Support Engineer is to manage and maintenance of Data Center physical infrastructure setup. The engineer have to perform troubleshooting activities while interacting with customers and OEM vendors to solve network gear related incidents within SLAs
What you will do:
Work on tickets assigned to fix incidents in the data center when on-site visit is required
Timely updates with accurate work logs to be updated on ticketing tool.
Meet all SLA's.
Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
Asset Management onsite at the data center and reporting
Site audit conducted as per the official guidelines
Site spare inventory management and reporting
Remote support to the onsite engineer to solve the issue
Support other projects with in META program.
The skills you bring:
Experience in installation and decommissioning of hardware.
Deep understanding and experience of Cisco, Juniper and Arista products
Deep understanding and experience of HPE servers and components.
Hands on experience in parts replacement.
Deep understanding and experience of optics, copper and fibre cabling.
Experience on ticketing systems.
Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.)
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Skills Required
- Experience installing and decommissioning hardware
- Deep understanding and experience with Cisco products
- Deep understanding and experience with Juniper products
- Deep understanding and experience with Arista products
- Deep understanding and experience with HPE servers and components
- Hands-on experience replacing hardware parts
- Deep understanding and experience with optics, copper, and fiber cabling
- Experience with ticketing systems
- Understanding of the IT service management lifecycle, including tickets, SLAs, and communication
- Academic credentials from recognized and accredited institutions
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
