IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.
We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.
Our focus is simple:
Reliable technology that keeps organizations running.
IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
This is a full-time, in-person position based in Santa Clara, CA.
Responsibilities
Network & Systems Support
- Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
- Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
- Perform root-cause analysis and document findings and resolutions
- Help maintain customer uptime, reliability, and overall service quality
Project Support & Engineering
- Assist with implementation and support of customer and internal infrastructure projects
- Participate in upgrades, maintenance activities, migrations, and deployments
- Collaborate with engineering and operations teams to ensure successful project execution
- Support scheduled after-hours maintenance windows when required
Customer & Technical Collaboration
- Participate in customer meetings and technical discussions when needed
- Support solution validation and deployment planning
- Communicate technical information clearly to both technical and non-technical audiences
- Contribute to a positive customer experience through responsiveness and professionalism
Documentation & Accountability
- Maintain accurate documentation within ITMC ticketing and project management systems
- Track time, tasks, troubleshooting steps, and project updates appropriately
- Follow internal workflows, escalation procedures, and operational standards
- Contribute to process improvements and documentation updates
Required Qualifications
- Experience supporting enterprise network environments
- Strong understanding of routing, switching, VLANs, and network troubleshooting
- Experience with enterprise Wi-Fi and firewall platforms
- Ability to troubleshoot technical issues in customer-facing environments
- Strong organizational and documentation skills
- Excellent written and verbal communication skills
- Ability to work onsite in Santa Clara, CA
Preferred Qualifications
- Experience supporting education, government, or healthcare environments
- Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
- Familiarity with VoIP, UCaaS, or communication systems
- Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
- Comfortable working independently and collaboratively within a team environment
Key Success Factors
- Strong team player with a collaborative and solutions-oriented mindset
- Ability to manage multiple priorities and tasks effectively
- Professional and customer-focused communication style
- Calm and methodical approach to troubleshooting and issue resolution
- Strong sense of accountability, ownership, and follow-through
- Commitment to reliability, customer trust, and continuous improvement
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience supporting enterprise network environments
- Strong understanding of routing, switching, VLANs, and network troubleshooting
- Experience with enterprise Wi-Fi and firewall platforms
- Ability to troubleshoot technical issues in customer-facing environments
- Strong organizational and documentation skills
- Excellent written and verbal communication skills
- Ability to work onsite in Santa Clara, CA
What We Do
IT Management Corporation dba ITM.CX is an Inc. 5000 company founded in 2009, providing next-generation IT solutions with a focus on sustainability, network transformation, and business alignment. As a highly qualified and professional voice and data network consulting and service organization, we carefully select our clients to ensure our services align perfectly with their unique needs. Each client benefits from a dedicated Account Engineer who manages or co-manages projects, ensuring continuity and a deep understanding of each account’s business processes, users, and information systems. This personalized approach allows us to anticipate future needs and recommend enhancements that drive long-term success. As a leader in network solutions and cloud telephony services nationwide, IT Management Corporation has earned a reputation for exceptional customer service and deep technological expertise across industries. In today’s fast-paced world, network communication is essential for the productivity and growth of businesses and government institutions alike. For reliable, innovative, and cost-effective IT solutions, organizations turn to IT Management Corporation to stay ahead in a constantly evolving technological landscape.
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