Network Infrastructure, Manager

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities:

As part of global Tech Service Team, follow global IT strategy and aligned CAPEX/OPEX to drive end-to-end delivery of corporate network (30%) and retail network (70%) deployments (project size USD 50K ~ 1M) across Japan and Korea. Collaborating with cross-functional team and vendors, oversee network solution design, implementation, and commissioning of data center, office, branch and retail store network via Cisco, Fortinet and other relevant network platforms.

Act as the regional escalation owner for high-priority network incident (P1~P3), collaborate with function team to drive incident resolving, root cause analysis (RCA) for and continuous improvement. Partner with global information security and infrastructure team on SIEM alerts, patching and upgrade for infrastructure/infosec compliance.

Negotiate and renew telecom, hardware and software master agreement to achieve cost-efficiency and industrial best practices. Evaluate vendor SLA performance and quarterly business reviews, driving service improvement.

Develop and maintain up-to-date network diagrams, configuration baselines, and operational runbooks. Conduct regular training sessions with local IT & Business teams and external partners.

Perform site visits to head quarter office, branch office, factories, and retail locations to identify network bottlenecks and recommend enhancements. Propose innovative solutions leveraging Cisco, Fortinet, Checkpoint, Zscaler, SD-WAN, or automation tools to improve scalability and user experience.

Be contactable at night, weekends and holidays in the event of a major incident/outage/regular IT/Business critical meeting.

Education/Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field

• Language: Business-level English and Japanese language in writing and speaking. (Chinese or Korean speaking is plus)

• Minimum 7+ years of enterprise network experience including 3+ years leading projects

• Hands-on Cisco and Fortinet experience within the recent 5 years, CCNA / NSE4 or above, CCNP is preferred

• Familiar with MPLS, IPSec VPN, L3 routing & switching, L7 security, Wireless LAN Network

• Microsoft AD, DNS, DHCP, Intune (BYOD) and relevant solutions

• ITIL v4 foundation, ServiceNow ITSM work knowledge

• Experience managing telecom carriers in Japan and Korea is plus

• Experience in luxury and fashion international companies is plus

Desired Skills

• Excellent communication skills, with the ability to collaborate across teams and explain complex technical concepts to non-technical audiences

• A collaborative leader who can influence cross-cultural teams and external partners

• A proactive problem-solver who takes ownership of issues from detection to resolution

• Work under pressure, service-minded toward retail store associates and customers

• Adaptable to fast-paced changes in technology and business priorities

• Committed to operational excellence, security compliance, and continuous improvement 

• Passionate about delivering seamless digital experiences in a customer-facing retail environment

• Curious about emerging tech (SASE, AI Ops, Zero Trust, Cloud) and committed to continuous learning.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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