National Solution Executive - Managed Services

Make a difference. Be happy. Grow your career.

The National Solution Executive of Managed Solutions is a trusted advisor and content-deep resource to Nordic's valued clients: building strong client relationships in the areas relevant to managed solutions, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Client Partnership Executives and Business Line leaders to match and revise Nordic solutions to meet client needs, leading and supporting managed solutions opportunities, and prospecting new opportunities within existing Nordic clients as well as new clients to expand Nordic's brand and services.

Key Responsibilities

The Solution Executive will work across multiple accounts, to originate and support new Advisory or Managed Service relationships and opportunities. Key responsibilities will include, but are not limited to:

Client Engagement

• Identify and develop relationships with client buyers within existing clients.
• Identify and develop relationships with client buyers at new and dormant clients.
• Identify new advisory and managed service opportunities
• Use knowledge of hospital system's business needs to conduct issues-based discussions with clients.
• Understand Nordic's capabilities and solutions to match with client's needs.
• Work with appropriate Account Managers to manage and maintain the opportunity in NetSuite.
• Where applicable, coordinate with existing Nordic Account Leader to help maintain consistent and coordinated image to clients.
• Coordinate with Nordic BL team to help define applicable solution and present to client
• Be able to communicate client's needs to BL Solution team
• Facilitate the finalization of solution and price
• Coordinate with other Nordic teams and resources to develop proposal for delivery and/or presentation to client
• Facilitate introduction of BL delivery team and CP team to client for long term relationship ownership
• Maintain contact and communication with clients to help ensure smooth delivery start-up and relationship strength

Sales Leadership

• Demonstrating a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic
• Developing relationships and partnering collaboratively across Nordic's home office team to support the needs of the organization
• Coordinating client engagement needs with other members of the Client Partnerships team and other Nordic department team members
• Partnering successfully with solutions teams on all aspects of strategic opportunities
• Speaking clearly to Nordic's differentiators in the industry and to each business line services and their value
• Following Nordic standard processes while identifying, developing, managing, and winning large, complex sales opportunities
• Developing and managing a pipeline of opportunity to satisfy individual, regional, and team metrics
• Responsible for uncovering new business opportunities within their relevant solution area
• Displays leadership skills that best represents Nordic both internally and externally
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
• Representing Nordic at industry conferences and events
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
• Working on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must demonstrate and embody Nordic's maxims
• Bachelor's degree or 10+ years equivalent experience
• Proven experience in both sales and delivery of professional services within healthcare 
• 10-12 years minimum sales experience in Healthcare IT related to hospital operations.
• Consultant and advisory experience of at least 10 years
• Hospital ERP, EHR, and EMR systems knowledge and understanding.
• Strong understanding of the healthcare market, with specific focus in at least three of:
  • Clinical operations
  • Revenue cycle operations
  • Analytics, reporting, and digital solutions
  • Population health and value-based care
  • EHR implementations
  • Performance improvement and/or business transformation

• Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast-paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Effective communication skills, both internally and with customers

Additional details

• Willingness to travel up to 50% of the time of the time, as necessary to engage with client and target organizations across the entire country
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays

Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO/AA Employer: M/F/Disabled and Vet.