Job Type:

Regular

Work Location:

Market - AMRET - TX - Dallas Fort Worth 27

Overview:

2020 Companies is now interviewing for a remote National Operations Manager!

The National Operations Manager is a key leader tasked with driving results for our client in the financial sector. This position interfaces directly with our client while managing a team of Operations Coordinators who provide internal operational support to a nationwide field team. In partnership with additional internal teams, you will own the day-to-day logistics of operational support to a nationwide field sales team, QC/audit support of that team, and regular report generation and analysis. This position requires a detail-oriented, operationally-sound individual, who serves under the direction of the Vice President.

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

What's in it for you?

• Receive a competitive salary, paid weekly
• Eligible for monthly bonus incentive
• Work remotely, from home
• Next-day pay on-demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Paid time off
• Scholarship opportunities
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Job Description:

• Responsible for oversight of key operational functions supporting a nationwide field sales team.
• Serve as a liaison between the field execution, client services, operations, training, and IS to assist in problem resolution, analysis, resourcing, team building, etc.
• Drive continuous operational process improvement to ensure best-in-class operational systems and processes to meet/exceed client requirements and expectations and overall operational well-being
• Oversee inventory levels of field execution resources, providing monthly and ad-hoc reporting, and make recommendations for restocking as appropriate
• Distribute scheduled and ad-hoc reporting to Client and Executive Leadership within specified time frames
• Provide direct supervision to a team of client-dedicated Operations Coordinators, located across multiple time zones, who are responsible for performance auditing, inventory management, new-hire setup, and related reporting
• Collaborates heavily with other senior leaders to identify needs for targeted performance auditing, and leads the operations team through the execution of these requests
• Works closely with both internal and external stakeholders to continually identify areas of opportunity for improvement, and develop/execute actionable plans to drive results
• Effectively coach/mentor team members and ensure proper training in management techniques, products, policies, etc.
• Ensure adherence to all company policies and procedures
• Administer and document all counseling and terminations accurately and in a timely manner, while following established procedures
• Perform all other duties as assigned

Performance Measurements:

• Meet established weekly/monthly productivity goals/quota
• Maintain proper headcount in all areas
• Ensure reporting compliance, timeliness and accuracy
• Ensure execution of all client-specific initiatives, meeting requirements and deadline

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• 5-8 years of relevant experience in Retail Merchandising, Retail Operations, or Organizational effectiveness
• Extensive retail and/or direct sales management experience required
• Experience working with/managing remote field teams preferred
• Exercise operational excellence and a high-level of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to create reporting and analyze data via advanced Excel functions, including v-look-ups and pivot tables, to interpret performance trends and make recommendations to leadership/client
• Superior leadership abilities with effective, professional communication and presentation skills
• Proven ability to show good judgment and initiative, make decisions and problem-solve
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Strong interpersonal skills to work closely with other team members and the client
• Excellent judgment and issue-resolution skills, and the ability to balance multiple demands and changing priorities
• Ability to anticipate needs and make strategic recommendations to both client and fellow leadership team members
• Ability to collaboratively partner with multiple internal and external stakeholders on complex projects to accomplish goals
• Ability to prioritize requests from multiple stakeholders at any given time
• Ability to manage a remote team spread across multiple time zones
• Capable to work autonomously with excellent time management skills
• Ability to work remotely, with flexibility for occasional travel (up to 6 times per year) for client/leadership meetings

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.