National Account Manager - Coles

Position Title: National Account Manager - Coles
Position Type: Regular - Full-Time
Requisition ID: 42512
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
This is a key commercial role managing one of McCain's most important retail customers - Coles Supermarkets and Online.
Reporting to the National Business Manager, Coles, you'll be responsible for maintaining strong customer relationships, delivering commercial outcomes, and ensuring smooth execution across the account. You'll step into an established partnership and play an important role in building positive momentum while aligning with how the customer operates.
This role suits someone who can hit the ground running, balance multiple priorities, and bring a thoughtful, solutions-focused approach to day-to-day account management.
What you'll be doing.

• Deliver against agreed targets across volume, net sales and gross profit for the Coles account
• Execute customer plans aligned to both McCain and Coles priorities
• Support the development and execution of Joint Business Plans (JBP)
• Manage Trade Investment and promotional activity to drive strong commercial outcomes
• Build and maintain strong relationships with Coles stakeholders at buyer level
• Monitor performance, manage forecasts, and proactively identify risks and opportunities
• Collaborate closely with Category, Marketing and Supply Chain teams to deliver execution
• Ensure accuracy and discipline across trade spend, forecasting and reporting

What you'll need to be successful.

• Experience in account management roles with ownership of a customer, category, or portfolio
• Exposure to working with major retail customers (e.g. Coles or Woolworths) at a relevant level
• Proven ability to deliver commercial outcomes through strong execution and planning
• Experience with Trade Investment, promotional planning and forecasting
• Strong commercial and financial acumen, including experience working with Trade Investment, forecasting or performance tracking
• Confident communicator with the ability to build relationships and influence stakeholders
• Ability to manage multiple priorities and operate effectively in a fast-paced environment
• Strong problem-solving capability, with a proactive and solutions-focused mindset
• A collaborative approach, with the ability to work effectively across teams

About the team.
You'll be part of the Retail Sales team, working closely with the National Business Manager, Coles, and cross-functional partners across Category, Marketing and Supply Chain. This is a driven, collaborative team with high expectations, a strong sense of accountability, and a focus on delivering results while maintaining a positive team environment.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
#LI-IT1, #LI-Hybrid
*We've got this covered! No external agency support required and unsolicited CVs will not be considered.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Sales
Division: ANZ
Department: National Business Manager Coles
Location(s): AU - Australia : Victoria : Melbourne
Company: McCain Foods (Aust) Pty.