Named Customer Success Manager

What you can expect

The Named Account Customer Success Manager will build relationships with internal teams & customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction,retention and happiness.

Named Account CSM requires deep experience in UcaaS/Zoom and/or Video Collaboration products / services.

About the Team

The Customer Success team prioritizes helping clients maximize Zoom's value while fostering collaboration across departments for seamless experiences. We thrive in an inclusive, innovative environment that celebrates diverse perspectives.

This role seeks an experienced Named Account Customer Success Manager (CSM) to support top accounts in the United States. Focused on large accounts managing $1.5–$2.5 million in monthly recurring revenue, this position builds lasting relationships to ensure successful Zoom product deployments.

Efforts aim to enhance satisfaction, retention, and overall happiness, contributing to shared success while maintaining a customer-centric approach.

Responsibilities

• Building and nurturing long-term relationships with key stakeholders across assigned accounts

• Managing the full customer lifecycle, from onboarding to adoption and renewal

• Monitoring account health metrics and identifying opportunities to reduce risk and increase adoption

• Creating and delivering business reviews that highlight outcomes, ROI, and areas for optimization

• Partnering with cross-functional teams to enhance internal processes and customer engagement

• Expanding customer portfolios by identifying opportunities for additional products and services

• Sharing customer insights and trends with internal teams to enhance product development and support

What we’re looking for

• Bring 3+ years of experience supporting Named or Enterprise accounts in SaaS, UCaaS, or video collaboration industries

• Apply knowledge of Zoom products and services, with expertise in at least one product line

• Manage a portfolio of 15–30 complex accounts with attention to detail and strategic thinking

• Thrive in a dynamic environment and adapting to changing priorities with a collaborative mindset

• Communicate clearly and effectively, including presenting to executives and key decision-makers

• Travel as needed, including customer visits and participation in events or executive briefings

• Work in or near the same time zone as assigned accounts

*Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Pacific (PST) time zone to support team and customer collaboration. This role supports Western U.S. territories across the Pacific time zone (CA, WA, OR, NV).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.