Jobs at Zoom

Own accounting for capitalized software and cloud computing arrangements, including capitalization tracking, reconciliations, journal entries, and ASC 350-40 compliance. Prepare variance analyses, reporting packages, and balance sheet reconciliations while supporting close cycles, audits, SOX controls, and financial reporting. Partner with Engineering, FP&A, IT, and Finance to improve accounting processes, data quality, ERP functionality, and AI-driven automation.

Own Zoom Chat’s enterprise admin, compliance, external collaboration, permissions, and trust-model roadmap. Translate regulatory requirements into product features, build analytics and dashboards, and deliver consistent experiences across desktop, mobile, and web. Partner with Engineering, Design, Data Science, Security, Legal, and go-to-market teams to prioritize, launch, and iterate enterprise capabilities for regulated customers.

Develop and maintain WebRTC media systems across browsers, native clients, and media servers. Improve SDP negotiation, peer connections, ICE/STUN/TURN, codecs, simulcast, adaptive bitrate, and congestion control. Diagnose video quality issues, browser regressions, memory leaks, and production incidents. Optimize the full capture-to-render pipeline, support enterprise SDK customers, analyze QoS data, deploy hotfixes, document best practices, and contribute to Chromium and WebRTC open-source projects.

Own the strategy, roadmap, and end-to-end product experience for Zoom’s Sales Engagement platform. Lead AI sequencing, multichannel outreach, engagement automation, buyer-signal workflows, and sales integrations. Partner with Engineering, Design, Sales, and Marketing to drive adoption, pipeline generation, retention, and revenue growth. The role requires deep knowledge of B2B SaaS, sales engagement, CRM, outbound prospecting, and AI-enabled automation.

Lead a globally distributed team of data, ML, and visualization engineers supporting Zoom’s billing, checkout, growth, and revenue analytics. Own data platform roadmaps, scalable pipelines, architecture, governance, access controls, reliability, and tooling decisions across Snowflake and Databricks. Partner with Finance, Product, and Data Science, while managing hiring, performance, mentorship, prioritization, and capacity planning.

Designs, implements, and owns production-scale inference systems for large transformer and multimodal models. Responsibilities include optimizing CUDA kernels, inference frameworks, batching, caching, quantization, and serving infrastructure; deploying models; monitoring latency SLOs; responding to incidents; and partnering with research teams. The role also drives technical design and establishes inference engineering standards across the AI Infrastructure team.

Sell Zoom Workplace to K-12 and higher education accounts across Texas, leading AI and digital transformation conversations with CIOs and IT leaders. Drive consultative sales cycles including demos, proposals, negotiations, and QBRs; navigate government procurement and long public sector cycles; partner with channels to expand adoption; forecast territory performance and identify opportunities to grow revenue.

Lead and develop a team of Technical Account Managers supporting strategic enterprise customers. Set performance goals, manage KPIs, analyze team data, oversee recruiting and improvement plans, and serve as an executive escalation point. Partner with Customer Success, Sales, and Service Engineering to resolve complex issues, strengthen relationships, and drive customer retention, expansion, and satisfaction across Zoom’s Premier Support portfolio.

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Build qualified sales pipeline through outbound prospecting across calls, email, social platforms, and video messages. Partner with Account Executives to prioritize target accounts, engage senior decision-makers, tailor consultative messaging, and contribute to revenue objectives. Test outreach strategies while developing SaaS sales expertise in a collaborative, high-velocity environment.

Build and deploy end-to-end production ML models to predict customer expansion and churn. Design automated retraining, monitoring, and incident response pipelines. Partner with engineering, product, and GTM teams on telemetry and data contracts. Run experiments, deliver analyses, and communicate findings to senior leadership to inform revenue strategy.

Build and own scalable full-stack features and services from design through deployment, monitoring, and production support. Develop Java and Spring Boot backend services, modern frontend applications, APIs, and database solutions. Integrate generative AI capabilities including agents, RAG pipelines, tool calling, prompt workflows, and MCP. Troubleshoot across the technology stack while applying cloud, containerization, security, distributed-systems, and CI/CD practices. Collaborate with product, design, infrastructure, and other cross-functional partners.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Own global renewals and churn forecasting, governance, executive reporting, and operational improvements. Partner with Renewals, Finance, Customer Success, Analytics, and Data Science to improve forecast accuracy, identify retention risks, support capacity planning and compensation operations, and scale recurring-revenue processes and tooling.

Drive enterprise sales to U.S. federal agencies by developing strategic plans, building executive relationships, managing complex sales cycles, navigating federal procurement, partnering with solution engineering, forecasting opportunities, and exceeding revenue quotas. The role requires extensive federal technology sales experience, knowledge of FAR, DFAR, and contract vehicles including GSA, SEWP, and CIO-SP3.

Manage a federal SaaS renewals portfolio, driving retention, expansion, upsells, and multi-year agreements. Negotiate pricing and contract terms, build consultative relationships with government customers, address at-risk accounts, and forecast renewals, churn, and expansion opportunities. Collaborate with Sales, Finance, and Customer Success while maintaining accurate Salesforce and Clari records. The role requires federal-sector experience, strong negotiation and communication skills, and residence in the Northeast region.

Sells Zoom Workplace and UCaaS solutions to K-12 school districts and State & Local Government accounts across a seven-state territory. Responsibilities include prospecting, developing new and existing accounts, engaging executive and IT stakeholders, delivering demos and proposals, managing complex sales cycles, forecasting, conducting QBRs, and achieving sales quotas. Requires public-sector and K-12 sales expertise, cloud or SaaS experience, CRM proficiency, and an in-territory presence for customer meetings.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Leads the AMER and LATAM SDR team across inbound and outbound motions. Owns pipeline, meeting, and SQO performance; translates global strategy into regional execution; builds coaching and development programs; manages performance and retention; improves prospecting, qualification, routing, and handoffs; and partners with Sales, Marketing, Enablement, and global SDR leadership to increase pipeline quality and conversion.