Jobs at Zoom

Lead development of Zoom chat and meeting frontend modules using React/Vue and Zoom SDK, implement hybrid WebView bridges, handle streaming via WebSocket/Zoom realtime APIs, ensure WCAG 2.1 accessibility, build CI/CD pipelines, optimize performance under concurrency, and coordinate a distributed multilingual engineering team.

Design, develop, test, and maintain Java-based enterprise billing microservices. Integrate with internal/external systems and payment gateways, participate in architecture and code reviews, enforce security best practices, and collaborate with PM, Design, and QA in an Agile environment.

Design and develop retrieval systems for AI workflows at Zoom, involving machine learning, information retrieval, and multi-tenant architecture. Collaborate with teams to enhance AI capabilities across enterprise data sources.

The Channel Account Manager will drive sales through partners in Malaysia, working closely with partners to develop business plans and generate demand.

Lead global revenue accounting for a public SaaS company: own revenue recognition (ASC 606) for subscription and consumption models, manage month/quarter close, SOX and external audits, drive systems/process transformation (automation/AI), and partner cross-functionally on accounting readiness for new revenue models.

Design, implement, and deploy LLM-powered autonomous agent systems. Build prompt engineering frameworks, safety/oversight mechanisms, testing frameworks, and services using models like GPT-4 and Claude. Collaborate on agent reasoning, planning, and execution across cloud infrastructure.

Lead product enablement for Zoom Customer Experience (ZCX) and Zoom Virtual Agent. Build and execute enablement roadmaps, create content and learning journeys, deliver in-person and virtual training, measure business impact, and apply sales methodologies (Value Selling, MEDDPICC) to improve seller product knowledge and adoption.

Design and build scalable, permission-aware retrieval and reasoning systems for Zoom's AI Companion: vector and hybrid search, RAG pipelines for agentic reasoning, ranking and evaluation frameworks, indexing and NLP/entity extraction pipelines, and collaborate with product, infrastructure, and research to ship production-grade LLM-based features.

This role involves generating and managing sales opportunities for Zoom's AI solutions, cultivating client relationships, and driving overall business growth in Singapore.

The Site Reliability Engineer will maintain systems, develop automation, monitor performance, and ensure uptime for Zoom infrastructure, participating in on-call support.

The Solutions Engineer designs and demonstrates communication solutions, supports sales efforts, and builds relationships with customers and partners in AI-powered UCaaS adoption.

Engage with new and existing customers to sell Zoom Workplace, manage complex sales, and conduct high-level discussions with executives.

Design and build full‑stack Quality Management solutions for Zoom Contact Center. Implement scalable backend services (Java) and frontend interfaces (React/TypeScript), create and manage RESTful APIs, integrate AI/ML features, collaborate cross-functionally, and improve customer experience and operational efficiency.

Lead Japan PR and external communications to build corporate reputation and thought leadership. Develop local narratives around AI innovation, customer success, and partnerships; manage media and influencer relations; handle crisis communications; collaborate with APAC and Japan leaders and cross-functional teams to align global priorities with locally resonant programs that drive measurable business outcomes.

Lead customer deployments of agentic voice AI: design multi-step conversational workflows, fine-tune LLMs, integrate TTS and backend systems, build Python/JS full-stack connectors, perform A/B testing and monitoring, and act as embedded technical lead translating field needs to product and engineering.

Lead development projects, implement and monitor project status, provide technical guidance, and develop cross-platform products using C++. Requires experience in client architecture and debugging tools.

The SEO Growth Marketer at Bonsai will drive organic growth through SEO strategies, monitor performance metrics, and collaborate with cross-functional teams to optimize user conversion rates.

Develop and manage a Machine Learning platform, implementing user interfaces, ensuring security, optimizing performance, and collaborating with data scientists.

Develop and maintain AsyncMQ Gateway services using Go, collaborate with business teams, optimize high concurrency systems, and support DevOps processes.

Design and optimize GenAI solutions, collaborate with teams, enhance system performance, present technical findings, and stay updated on GenAI advancements.