Jobs at Zoom

Develop and maintain WebRTC media systems across browsers, native clients, and media servers. Improve SDP negotiation, peer connections, ICE/STUN/TURN, codecs, simulcast, adaptive bitrate, and congestion control. Diagnose video quality issues, browser regressions, memory leaks, and production incidents. Optimize the full capture-to-render pipeline, support enterprise SDK customers, analyze QoS data, deploy hotfixes, document best practices, and contribute to Chromium and WebRTC open-source projects.

Serve as the primary technical advisor for enterprise Zoom customers, providing architecture guidance, product adoption support, technical escalations, and integration recommendations. Build executive and technical stakeholder relationships, coordinate with Engineering, Product, Support, Sales, and Customer Success, manage feature requests, and advocate for customer priorities. The role requires strong knowledge of unified communications, VoIP, networking, and enterprise collaboration platforms.

Own a geographic territory, expand existing midmarket accounts, prospect net-new opportunities, qualify leads, and build pipeline. Deliver tailored demos, presentations, proposals, and business reviews while engaging VP and C-suite decision-makers. Manage sales opportunities, quotes, and proposals throughout the sales cycle, collaborate with technical and internal teams, and position Zoom Workplace as a strategic solution for customer communication needs.

Build and own scalable full-stack features and services from design through deployment, monitoring, and production support. Develop Java and Spring Boot backend services, modern frontend applications, APIs, and database solutions. Integrate generative AI capabilities including agents, RAG pipelines, tool calling, prompt workflows, and MCP. Troubleshoot across the technology stack while applying cloud, containerization, security, distributed-systems, and CI/CD practices. Collaborate with product, design, infrastructure, and other cross-functional partners.

Leads customer success across EMEA, owning revenue retention, product adoption, customer satisfaction, and regional growth for an enterprise SaaS portfolio. Manages and mentors regional customer success leaders and teams, executes regional strategy aligned with global priorities, and drives transformation through cross-functional delivery. Requires a strong record of improving gross revenue retention, adoption, and customer outcomes, plus deep knowledge of EMEA markets and willingness to travel internationally.

Designs and optimizes scalable ETL pipelines and analytical datasets for Zoom’s Online business. Owns data ingestion, quality, governance, performance tuning, and model delivery across billing, checkout, growth, and revenue analytics. Builds clickstream and product telemetry datasets, applies statistical and machine learning methods, develops visualizations, and integrates ML models into production. Collaborates with Data Science, Finance, Product, and other stakeholders while providing technical guidance to peers.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Research and develop self-improving AI agents through synthetic data pipelines, privacy-preserving feedback loops, advanced evaluation frameworks, and scalable production systems. The role focuses on improving Zoom Virtual Agent performance, analyzing customer outcomes, deploying research innovations with engineering teams, and publishing findings on agent learning, synthetic data, and privacy-preserving techniques.

Identifies prospective clients through outbound calls, emails, social engagement, and video messaging. Partners with Account Executives to prioritize accounts, tailor outreach, engage decision-makers, uncover business challenges, and generate qualified sales opportunities. The role requires resilience, curiosity, strong collaboration, and comfort communicating with senior executives while contributing to quarterly growth objectives.

Manages multinational VAT and indirect tax compliance, accounting, e-invoicing, digital tax reporting, audits, and tax authority inquiries. Partners with tax technology teams to automate processes and implement AI-driven improvements. Supports US indirect tax activities, tax advisory, controls, and cross-functional tax queries while ensuring accurate reporting across jurisdictions.

Hunt and develop new commercial accounts in India with 500–5,000 employees, selling Zoom’s AI workplace solutions. Own the end-to-end sales cycle, from prospecting and strategic messaging through presentations, complex negotiations, account management, and closing. Collaborate with local sales teams and report to the Sales Manager to expand Zoom’s business.

Own global renewals and churn forecasting, governance, executive reporting, and operational improvements. Partner with Renewals, Finance, Customer Success, Analytics, and Data Science to improve forecast accuracy, identify retention risks, support capacity planning and compensation operations, and scale recurring-revenue processes and tooling.

Own accounting for capitalized software and cloud computing arrangements, including capitalization tracking, reconciliations, journal entries, and ASC 350-40 compliance. Prepare variance analyses, reporting packages, and balance sheet reconciliations while supporting close cycles, audits, SOX controls, and financial reporting. Partner with Engineering, FP&A, IT, and Finance to improve accounting processes, data quality, ERP functionality, and AI-driven automation.

Provides Tier 2 technical support for Zoom customers, resolving API, calendar synchronization, integration, identity management, and data mismatch issues. Owns support cases and calls, troubleshoots REST API payloads and connected applications, meets service metrics, communicates with customers and internal teams, maintains product expertise, and participates in after-hours or on-call coverage.

Manage and coach a team of Account Executives selling technology solutions to education accounts. Responsibilities include new customer acquisition, account expansion, pipeline coaching, forecasting, business planning, executive engagement, CRM management, and process improvement. The role requires developing high-performing sales talent, navigating complex public-sector sales cycles, partnering with product and channel teams, and driving quota attainment across a broad multi-state territory.

Deploy production AI agents for strategic customers, integrating CRM, telephony, and knowledge systems. Engineer voice experiences, build evaluation frameworks, test agent performance, and translate deployment insights into reusable platform capabilities. Partner with Sales, Product, Engineering, Professional Services, and customers to validate technical value, convert pilots into production systems, and provide documentation for ongoing operations.

Designs, implements, and owns production-scale inference systems for large transformer and multimodal models. Responsibilities include optimizing CUDA kernels, inference frameworks, batching, caching, quantization, and serving infrastructure; deploying models; monitoring latency SLOs; responding to incidents; and partnering with research teams. The role also drives technical design and establishes inference engineering standards across the AI Infrastructure team.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery discussions, qualify opportunities, and schedule meetings for Account Executives. Represent the Workvivo brand professionally while completing structured sales training, coaching, and ongoing development.

Supports company-wide financial planning, rolling forecasts, and long-range financial plans for Revenue, Billings, Collections, and Free Cash Flow. Performs variance analysis, financial reporting, and modeling for senior leadership; improves forecasting methodologies, tools, processes, scalability, and automation. Partners cross-functionally to deliver insights and support strategic business decisions.

Owns a UK Enterprise territory, acquiring new logos and expanding existing accounts through complex, high-value SaaS sales. Builds C-suite relationships, leads cross-functional teams, develops account strategies, manages pipeline and forecasts, presents solutions, and closes deals using solution- and value-selling techniques. Collaborates with Solutions Engineering, Customer Success, Marketing, and channel partners to drive pipeline, retention, and growth across Zoom’s communications and AI platform.