Jobs at Zoom

Build, maintain, and improve highly available ZoomAI and ML service infrastructure. Own CI/CD, deployment pipelines, zero-downtime designs, monitoring automation, incident investigation, and reliability improvements across cloud and containerized environments.

Design and implement backend orchestration for agent workflows and runtime in microservices. Build scalable LLM-powered systems (RAG, tool-use, multi-step reasoning), integrate LLM/TTS/ASR, develop agents with frameworks like LangChain/Dify/OpenAI SDK, optimize prompts, run integration tests, and collaborate with research and product teams to deploy agentic AI across verticals.

The Business Development Representative generates qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Responsibilities include researching prospects, engaging senior decision-makers, conducting discovery conversations, qualifying opportunities, and scheduling meetings for Account Executives. The role requires strong communication, resilience, curiosity, coachability, and comfort with cold outreach. It includes structured onboarding, sales training, certification, and ongoing development in a hybrid Boston work environment.

Serve as a trusted technical advisor for Federal clients, design and demo Zoom-based collaboration and telephony solutions, implement proofs of concept, respond to RFIs/RFPs, and translate customer needs into product recommendations and feature requests. Support Account Executives throughout the sales cycle and maintain advanced proficiency across video, voice, networking, security, APIs/SDKs, and AI.

Own global lifecycle and email marketing strategy for a B2B SaaS platform, including nurture, re-engagement, event follow-up, content syndication, segmentation, workflow development, and campaign execution. Define lifecycle stages, governance, deliverability practices, and regional localization across multiple languages. Partner with sales, SDR, revenue operations, and product marketing while measuring database growth, conversion, pipeline contribution, velocity, and cost per qualified opportunity.

Own the end-to-end onboarding experience for newly contracted Japanese customers, including kickoff coordination, configuration guidance, live administrator and end-user training, localized materials, and handoff to Customer Success. Collaborate with Sales, Renewals, CSM, and CSA teams; analyze onboarding trends; provide customer and market insights; and improve Japan-specific onboarding processes. Native Japanese fluency and strong English reading comprehension are required.

Build and deploy end-to-end production ML models to predict customer expansion and churn. Design automated retraining, monitoring, and incident response pipelines. Partner with engineering, product, and GTM teams on telemetry and data contracts. Run experiments, deliver analyses, and communicate findings to senior leadership to inform revenue strategy.

Own Zoom’s Enterprise Infrastructure portfolio covering data sovereignty, network resilience, and cryptographic key management. Define strategy, architecture, and multi-quarter roadmaps; lead cross-functional execution; translate technical complexity for executives; engage regulated enterprise customers and partners; and drive launches, adoption, and measurable business outcomes across engineering, security, sales, and customer success.

Lead investigations across diverse services to identify architectural and operational bottlenecks. Design and implement CI/CD, containerization, and orchestration improvements. Modernize hybrid infrastructure across colo and multiple cloud providers, drive observability and resilience engineering, mentor DevOps engineers, and ensure services meet strict availability and latency SLAs.

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.

Own the revenue operations infrastructure supporting Zoom’s go-to-market organization. Responsibilities include managing Salesforce and the broader GTM technology stack, maintaining data models, running pipeline and forecast cadences, producing executive reporting, designing lead routing and territory rules, enabling signal-driven expansion programs, managing RevOps requests, and driving cross-functional initiatives and AI workflow adoption.

Lead technical direction for global SRE initiatives, mentor engineers, design fault-tolerant and self-healing platforms, automate operations, tune Linux at scale, collaborate with Security/Networking/Platform teams, manage incidents and on-call rotations, and maintain physical and cloud systems across data centers.

Develop positioning and messaging for the Zoom AI Productivity Suite, translating product capabilities into user-focused value. Create and publish demos, tutorials, social content, emails, and web copy end to end. Build a content and distribution engine across major social platforms, use AI tools for content production, engage third-party communities, measure growth and adoption, and collaborate with product and marketing teams.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery conversations, qualify opportunities, and schedule meetings for Account Executives. Build customer relationships, represent the Workvivo brand, and develop technology sales skills through structured onboarding, coaching, certification, and continuous learning.

Lead design and delivery of production-grade data pipelines, models, and data products for Go-To-Market and revenue analytics. Build scalable ETL/streaming architectures, semantic layers, and schema governance; embed LLM-assisted workflows and AI coding tools; apply software engineering best practices for CI/CD, testing, observability, and mentoring.

Lead enterprise sales across South Germany for Zoom’s collaboration and AI-powered platform. Develop strategic account plans, engage C-level stakeholders, expand high-value accounts, generate pipeline via prospecting, and coordinate with solutions engineering, customer success, marketing, and channel partners to drive revenue and digital transformation outcomes.

Lead enterprise and MidMarket sales in Germany by developing go-to-market strategies, coaching a high-performing team, managing the sales pipeline and forecasts, growing regional revenue, engaging customers and partners, and representing the company at regional events. The role requires enterprise software or cloud sales expertise, sales leadership experience, strong target achievement, executive communication, strategic problem-solving, and fluent German and English.

Lead product strategy and roadmap for AI-powered search, driving semantic, multi-modal, and personalized search experiences. Partner with engineering and data science to design ranking models, optimize relevance metrics, and integrate search across platforms to improve discovery, performance, and user engagement.

Lead revenue planning, forecasting, and pipeline analytics for Zoom's go-to-market. Design territory, capacity, quota, and compensation frameworks. Drive CRM governance, sales process improvements, and customer success operations (renewals, churn, adoption). Partner cross-functionally to operationalize pipeline generation, compensation, and AI-driven productivity improvements while delivering executive-level insights and visibility into performance and risk.

Lead the technical direction for Zoom’s AI-powered virtual agent quality and reliability. Diagnose failures across models, prompts, and architecture; optimize prompts and prompt chains; build evaluation pipelines; and architect scalable production LLM systems. Collaborate across product, model, and engineering teams, mentor engineers, influence the roadmap, and drive measurable improvements in agent accuracy, resolution rates, and customer outcomes.