Jobs at Zoom

Optimizes Zoom.com product pages and conversion paths using analytics, SEO, web copywriting, UX analysis, dashboards, and A/B testing. Audits customer journeys, recommends content and layout improvements, drafts and edits conversion-focused copy, supports experimentation, and contributes to reusable templates and governance standards. Collaborates with marketing, product marketing, design, SEO, engineering, and campaign teams to improve digital performance across SMB and enterprise audiences.

Deploy production AI agents for strategic customers, integrating CRM, telephony, and knowledge systems. Engineer voice experiences, build evaluation frameworks, test agent performance, and translate deployment insights into reusable platform capabilities. Partner with Sales, Product, Engineering, Professional Services, and customers to validate technical value, convert pilots into production systems, and provide documentation for ongoing operations.

Develops and executes SEO and AEO content strategies, manages end-to-end blog publishing, and repurposes long-form content across channels. Uses AI tools to improve content creation, optimization, competitive analysis, and workflow efficiency. Partners with product marketing, web, demand generation, creative teams, and external agencies to deliver aligned content programs, manage deadlines, and drive organic visibility, audience engagement, and business growth.

Own and scale Zoom’s global Services Partner Program by identifying optimization opportunities, improving program effectiveness, enabling channel teams and partners, managing escalations, coordinating cross-functional governance, and delivering executive reporting, KPIs, insights, and recommendations.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Generate qualified sales opportunities through phone, email, LinkedIn, and other outreach channels. Research prospects, engage senior decision-makers, conduct discovery conversations, qualify opportunities, and schedule meetings for Account Executives. Represent the Workvivo brand professionally while developing technology sales skills through structured onboarding, coaching, certification, and continuous learning.

Coordinates Americas partner marketing campaigns and events, including Salesforce setup, registration, attribution, vendor logistics, swag inventory, budgets, purchase orders, invoices, and post-campaign reporting. Builds scalable calendars, trackers, intake forms, and SOPs while collaborating with partner marketing, channel sales, and external vendors. Tracks leads, deal registrations, pipeline influence, and ROI across MDF-funded and company-funded programs.

Provide on-site IT support for employees, executives, and new hires. Troubleshoot hardware, software, networking, SaaS, and office infrastructure issues; manage onboarding, identity access, endpoint updates, device lifecycles, inventory, and asset logistics. Maintain documentation, meet service-level targets, and support continuous improvement. The role requires macOS and Windows expertise, ServiceNow and Okta experience, strong communication, and regular on-site work in Seattle.

Owns enterprise revenue strategy, forecasting, pipeline discipline, new-logo and expansion bookings, and executive customer relationships. Leads enterprise account executives and managers, builds sales processes and teams, coaches performance, manages complex six- and seven-figure SaaS deals, and partners with Marketing, RevOps, Finance, Product, and Customer Success on growth, territories, quotas, compensation, and retention.

Senior AI Sales Specialist responsible for driving ZoomMate adoption through enterprise sales partnerships. The role translates AI capabilities into business value, supports discovery and technical demos, develops pipeline with Account Executives, leads executive customer engagements, enables proofs of concept, and creates sales tools such as talk tracks, competitive battle cards, and ROI frameworks. The specialist also supports field enablement and collaborates with Solutions Engineers, Deployed Engineers, Product, and Engineering teams.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. Responsibilities include recruiting, coaching, setting KPIs, analyzing performance, managing executive escalations, partnering with Sales and Customer Success, improving service processes, and driving retention and growth. Requires technical team management, SaaS or Unified Communications experience, executive communication, data-driven strategy execution, AI tool adoption, and familiarity with collaboration technologies.

Lead and develop a team of Technical Account Managers supporting strategic enterprise customers. Set performance goals, manage KPIs, analyze team data, oversee recruiting and improvement plans, and serve as an executive escalation point. Partner with Customer Success, Sales, and Service Engineering to resolve complex issues, strengthen relationships, and drive customer retention, expansion, and satisfaction across Zoom’s Premier Support portfolio.

Own the full sales cycle for SMB accounts in Japan, from prospecting through close. Build relationships with decision-makers, develop account plans, demonstrate Zoom Workplace solutions, prepare proposals, maintain CRM pipeline data and forecasts, and achieve quarterly revenue targets. The role requires business-level Japanese, sales experience, and hybrid on-site work in Tokyo two days per week.

Manage complex number porting requests across EMEA and support India’s native number workflows. Coordinate with customers, carriers, account teams, customer success, engineering, and technical support to complete transfers, resolve porting fallout, maintain compliance documentation, and improve processes. Serve as an escalation point, support customer satisfaction, train new specialists, and operate during UK business hours.

Own organic product-led growth for Zoom AI productivity products. Responsibilities include developing product messaging, creating and publishing demos, tutorials, social content, emails, and web copy, optimizing SEO/AEO and signup funnels, running conversion experiments, distributing platform-native content, measuring acquisition and adoption, and partnering with product, design, engineering, and marketing teams.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Owns long-term technical relationships for enterprise Zoom Contact Center and Virtual Agent accounts. Responsibilities include platform optimization, configuration changes, conversational AI and NLP tuning, API and CRM integrations, analytics-driven recommendations, Tier 2/3 escalation management, root-cause documentation, and customer-facing technical advisement. Partners with Engineering, Product, Customer Success, TAMs, and Account Executives to improve customer outcomes and maintain complex cloud contact center environments.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Lead product discovery, problem definition, customer research, and AI-focused product strategy for Workvivo’s employee experience platform. Partner with engineering, design, sales, marketing, and customer success to define solutions, success metrics, experiments, and product direction. Analyze market and user insights, monitor industry trends, and drive iterative product improvements with measurable business impact.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. The role sets KPIs, manages performance, handles executive escalations, partners with Sales, Customer Success, and Engineering, and drives retention, expansion, service quality, and process improvements using data and AI-enabled solutions.