Jobs at Zoom

Lead design and delivery of Zoom's global web platform: architect a scalable, CDN-delivered AWS/Azure stack, manage large CMS migrations (Optimizely, WordPress), optimize Core Web Vitals and performance, ensure SEO/AEO and AI-search readiness, implement observability and CI/CD, enforce security and accessibility, and guide cross-functional teams to deliver high-traffic, multi-domain web experiences.

Advise and enable channel partners on Zoom collaboration products, collaborate with internal teams to design partner solutions, troubleshoot technical issues, and help drive partner-led adoption and success.

Lead a global IT infrastructure and employee services organization (~70 people) to design, operate, and secure corporate IT and engineering labs. Drive Infrastructure-as-Code, AI/GenAI automation, SRE practices, IAM, endpoint and unified communications, vendor coordination, and cross-functional governance to improve reliability, productivity, and product feedback.

Plan and execute paid and organic customer acquisition campaigns, run growth experiments and A/B tests, support SEO and LLM-driven search optimization, build AI-assisted workflows for content and analysis, analyze performance to scale channels, and manage social media/community engagement.

Manage and grow channel partner relationships in Italy for Zoom by recruiting partners, building joint business plans, delivering training and marketing support, tracking pipeline and bookings, maintaining CRM and forecasts, and collaborating with alliances to drive indirect sales and customer satisfaction.

Contribute to AI research in LLM post-training and reinforcement learning, developing scalable systems for Zoom's AI Companion. Engage in innovative research, implement model architectures, and partner with teams to translate prototypes into production systems.

Partner with Sales to provide technical pre-sales support for Agentic Search and Zoom AI Companion. Architect solutions, lead technical discovery, demos, and proof-of-concepts, advise customers on AI/search capabilities, and educate sales teams on technical differentiators and deployment considerations.

Lead the Platforms DevOps team managing Kubernetes clusters and cloudops infrastructure. Drive automation, cost optimization, security improvements, cross-team collaboration, and team development while overseeing CI/CD, incident response, and production reliability.

Design, train, evaluate, and deploy multilingual speech and language ML models and scalable pipelines. Curate and process large-scale audio/text data, optimize distributed GPU training, integrate synthesis and translation systems into production, experiment with LLM fine-tuning and RLHF, and collaborate across research and engineering teams to deliver production-ready multilingual AI features.

Hunt and prospect SMB accounts (51–500 employees) in India to sell Zoom workplace solutions. Manage end-to-end SaaS sales, develop new clients, maintain existing accounts, craft strategic presentations and messaging, use CRM and sales tools, and collaborate with the local sales team.

Sell Zoom solutions to small businesses (1-50 employees) within a defined territory. Prospect and engage new and existing customers, create demos and proposals, qualify leads, upsell/cross-sell, manage forecasts in partnership with management, and track activity in Salesforce while meeting sales targets and engaging C-level stakeholders.

Provide end-to-end technical support for elite Zoom customers, diagnosing and resolving complex UC/VoIP voice and video issues using packet captures, SIP traces, and proprietary tools. Collaborate with engineering and cross-functional teams, represent customers in high-priority incidents, maintain deep product and UC/CC knowledge, and produce technical documentation. Participate in on-call rotations and work outside standard business hours as needed.

Own the end-to-end core messaging experience for Zoom Chat: define strategy and roadmap, partner with Design/Engineering/Data Science to ship AI-powered features, translate research and customer signals into prioritized requirements, and ensure a unified experience across desktop, mobile, and web while communicating tradeoffs and progress to stakeholders.

Design, implement, and maintain scalable, secure VoIP infrastructure and services. Build and operate Kubernetes clusters, develop CI/CD pipelines, use IaC (Terraform/Ansible), troubleshoot VoIP/SBC/FreeSWITCH, manage monitoring and alerting, and collaborate across teams to ensure high availability and automation.

The Channel Account Manager drives revenue growth by managing partner relationships, developing sales strategies, and analyzing market trends in the Unified Communications space, specifically in Saudi Arabia.

Design and implement a scalable AI Services Platform: context intelligence, agent orchestration, RAG pipelines, distributed multi-region orchestration, observability and safety systems, and evaluation frameworks. Collaborate with product and infra teams to define APIs and integrations, and keep platform capabilities current with LLM and vector DB advances.

Develop and optimize generative AI algorithms and solutions for the AI Companion product. Integrate research into scalable systems, participate in code reviews and design discussions, identify performance and reliability improvements, and stay current with GenAI research. Collaborate with cross-functional teams and present technical concepts to diverse audiences.

Hunter-style commercial account executive responsible for prospecting, managing complex sales campaigns, delivering demos and proposals, engaging C‑level executives, qualifying leads, and working cross-functionally to expand Zoom One platform adoption.

Build scalable GTM and product analytics to inform revenue, retention, and growth decisions. Partner with Sales, Customer Success, Finance, Product, and Data Engineering to deliver dashboards, models, and executive data stories; validate data quality; measure ROI; and enable self-service reporting across the lead-to-quote-to-cash journey.

Lead product discovery and define high-impact problems for Workvivo. Conduct user research, market analysis, and data-driven validation. Embed AI-first thinking into SaaS product strategy, collaborate with engineering, design, sales, and customer success, and drive experiments, metrics, and successful product launches to improve employee experience.