Description and Requirements
The AV Engineer is responsible for ensuring the smooth operation of AV equipment and systems within the office environment.
This role involves supporting AV calls, maintaining AV devices, troubleshootin g technical issues, and collaborating with other IT and AV Vendors to provide high-quality AV services to the organization.
AV Engineer is responsible for conducting and coordinating webinars, including setup, dry runs, rehearsals, after-webinar recording.
Essential Functions
AV Call Support: Provide technical support for audio and video conferencing calls over MS Team, Cisco Webex including setup, testing, and troubleshootin g.
Ensure that AV equipment is functioning correctly during meetings and conferences.
Assist with connecting remote participants and troubleshootin g connectivity issues.
AV Device Maintenance: Regularly inspect, maintain, and update AV equipment to ensure optimal performance.
Perform routine checks on projectors, displays, microphones, cameras, and other AV devices.
Coordinate equipment repairs and maintenance with AV vendors as necessary.
Perform AV checklist and share status update daily.
User Training: Train employees on how to use AV equipment.
Create user-friendly guides and documentation to assist staff in operating AV systems independently.
AV System Setup: Collaborate with event organizers to ensure AV requirements are met for special events.
Inventory Management: Maintain an inventory of AV equipment, including cables, adapters, and accessories.
Keep track of equipment usage and ensure that inventory is well-stocked and organized.
Knowledge on AV Devices and new Technology: Must have good knowledge on features of known AV brands such Cisco, Creston, Biamp, Samsung, etc.
Quality Control & Feedback: Continuously monitor and evaluate the quality of AV equipment and services. Recommend improvements and upgrades to enhance the overall AV experience. Sends feedback survey to all members after meeting setup.
Reports: Ensure sharing weekly, monthly AV open issues report with the team.
Compliance and Security: Ensure that AV systems and equipment adhere to company security policies and guidelines. Stay updated on industry standards and best practices for AV technology.
Webinar Coordination: Coordinate with team members and stakeholders for setting up Webinars or MS Team's Event.
Conduct dry runs and rehearsals to ensure a seamless webinar experience.
Manage the recording of webinars.
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements
* Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in multimedia etc
Primary External Interactions
* Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
* Vendor management
Skills
Technical Skills
* Webex
* Cisco Multimedia equipment's
* Knowledge of cameras, control systems, audio, video, projectors, displays, etc
Process Specific Skills
Soft Skills (Mandatory)
* Excellent verbal and written communication skills (US)
* Understands how BPO operations are run and maintained
* Good negotiation and convincing skills
Soft skills (Desired)
Education Requirements
* B.E/B.Tech or equivalent course in IT
Work Experience Requirements
* 5-6 years of experience with 2-3 in BPO/ITES environment
* Open for working in shifts aligned with US/India
Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:
* Be the Best
* Succeed Together
* Put Customers First
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
