About this opportunity:
At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally.
What you will do:- Provide administrative support and manage logistics for the Field Services organization.- Ensure readiness for operational activities and maintain the performance of ASPs and other third parties.- Drive the continual improvement of operational processes and services while managing resource transitions during organizational changes.- Secure adherence to agreements and local targets to ensure operational and financial fulfillment.- Act as an interface regarding local MS delivery performance while providing cost quotations for new sales opportunities.- Maintain compliance and offer relevant training related to occupational health and safety practices.
The skills you bring:- Business and operations support.- Identity And Access Management.- Business Continuity And Disaster Recovery.- Process Management.- Contract Lifecycle Management.- Regulatory Compliance.- Change Management.- Ericsson Information Security Management System.- Ericsson Information Security Assessments and Audits.- Operational-Level Agreement.- Budget Management.- Ericsson Information Security Risk Management Instruction.- Ericsson Performance Management Competence.- MS Delivery Strategies.- Work Level Agreement (WLA) and Service Level Agreement (SLA).
Skills Required
- Business and operations support
- Identity And Access Management
- Business Continuity And Disaster Recovery
- Process Management
- Contract Lifecycle Management
- Regulatory Compliance
- Change Management
- Ericsson Information Security Management System
- Ericsson Information Security Assessments and Audits
- Operational-Level Agreement (OLA)
- Budget Management
- Ericsson Information Security Risk Management Instruction
- Ericsson Performance Management Competence
- MS Delivery Strategies
- Work Level Agreement (WLA) and Service Level Agreement (SLA)
- Occupational health and safety compliance and training
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
