MPS Customer Project Manager - BUD (German or Spanish speaker)

The Project Management Office (PMO) is responsible for the successful implementation of a new or existing client including the deployment of new hardware and Lexmark’s MPS infrastructure.

The Deployment Project Manager will serve as the key interface to large clients during the initiation, planning, executing, and closing phases.

The Deployment Project Manager is responsible for the successful project implementation, including the deployment of hardware and the Managed Print Services infrastructure required to support the customer.

This position’s principal responsibility is to manage assigned projects from the SOW/contract signing through the completion of implementation.

Responsibilities:

• Plan, schedule, monitor, evaluate and direct projects to ensure a complete and satisfactory solution is implemented
• Follow PMO prescribed process, procedures and methodology in the execution of all projects
• Produce a project plan of all phases, activities and tasks necessary for executing the project and manage the project schedule
• Establish a baseline budget, timeline and set of customer expectations at project initiation and manage to that baseline
• Accountable for ensuring that the order template has been created correctly and is correct for the initial order to be placed
• Review all expedited or special case orders for placement by the Project Coordinator
• Lead the Lexmark Deployment Project Manager/Project Coordinator team in the execution of all assigned projects
• Manage the Lexmark Implementation team personnel, ensure all services required by contract are initiated within the established timeline, budget and technical objectives
• Conduct progress reviews with client and team personnel, providing contingency and problem resolution plans as required
• Develop and manage the project's change control procedures
• Assist management in making reality-based decisions regarding the development of timeline and budget in the Pre-Sales process
• Manage scope, budget, margin, and all project resources
• Manage the relationship among client, all team members, and management
• Ascertain (with the team) areas of risk and develop appropriate contingencies
• Accountable for the accuracy of the installation data collected through debrief processes
• Provide current updates to meeting minutes
• Complete Post-Implementation Checklist
• Produce final documentation on budget and milestone performance
• Transition Customer and contract to Customer Operations Manager for Steady State management
• Conduct Close Out Reviews with implementation team, Client and Director of Operations and his/her management team

KEY METRICS:

· Cost Management Performance – Measured for each project. Actual Implementation costs measured against Planned Implementation costs

· Milestone Management Performance – Measured for each project. Actual key milestone completion dates measured against project launch established projected completion dates

· Customer Satisfaction – Measured for each project. Completion of the Voice of the Customer Rollout Survey by the customer and insights provided by the PM.

KEY DELIVERABLES:

· Customer Launch Meeting

· Weekly PMO Schedule

· Weekly Updates to Project Status

· Required Action List

· Communications Plan

· RFQ (to install partners)

· SSOW (Supplier Statement of Work for Install Partners)

· Project Plan

· Asset Registry

· Close Out Review

· VOC Insights Provided

· Lessons Learned Action Plan Review

TECHNICAL COMPETENCES:

· Proficiency with Microsoft Office tools: Project, Excel, Word, PowerPoint, Visio

· Excellent Project Management, analytical, problem solving and process management skills in addition to technical attitude

Requirements:

• Excellent communication skills and customer service skills
• Detail oriented and self-starter
• Individual must demonstrate a high level of business acumen
• Ability to get along well with diverse personalities—flexible
• Strong leadership skills, ability to direct employees
• Professional demeanor and appearance
• “Hands on” management style—drives team involvement
• High levels of natural and intentional organization capabilities
• Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises
• Bachelors Degree or equivalent
• PMP certification preferred
• 5+ years experience - preferred in hardware deployments
• Demonstrated experience in managing a project scope, budget, margin and resources
• Past experience working in a role responsible for managing a client relationship

Fluent English and German language knowledge is mandatory.

Spanish language knowledge would be an added value.