Why work with Assurant?
When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
- Development programs and study grants and support for higher education
- Cultural day off to celebrate what’s important to you
- International and Local mentoring programs
- Diversity panels and employee resource groups
- Hybrid work model - 3 days onsite, 2 days remote in new modern offices
- 2 Mental Health recharge days per year
- Annual health & wellbeing allowance to contribute to your overall wellbeing
- Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
Reporting to the Senior Operations Manager, this role is responsible for management of our Motor Insurance Claims and Recovery Team.
You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience. This role has flexibility to work from home up to two days per week. Plus, no weekend or night shifts!
About you:
- Proven track record of leading, motivating, and developing high-performing teams
- An unwavering commitment to putting customers first and a willingness to improve procedures and finding customer-centric solutions.
- In-depth knowledge of key operational performance metrics within a contact centre environment.
- Outstanding interpersonal, communication, and customer service skills.
- Excellent interpersonal, customer care and communication skills.
- Advanced computer literacy, with the ability to quickly adapt to new systems and technologies.
- Relevant business qualifications or equivalent professional experience.
- At least 2-5 years prior leadership and claims management experience in the Insurance and Financial Services area
To apply:
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now! We will be reviewing applications as we receive them and encourage you to apply early.
For further information about Assurant, please visit our website: https://www.assurant.com/.
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
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What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
