Make an impact where quality, integrity, and member service come together. As a Mortgage Process Quality Coordinator at CoVantage Credit Union, you’ll play a vital role in ensuring mortgage loans and appraisals meet secondary market, regulatory, and internal standards—helping protect our members and strengthen our lending operations. You’ll work independently while collaborating closely with appraisers, lenders, and internal teams, using your attention to detail and analytical skills to drive accuracy, improve processes, and support a high‑quality member experience. If you’re passionate about doing things right, enjoy problem‑solving, and want to grow your expertise within a people‑first credit union, this role offers meaningful work and professional development.
As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job Duties:
- Assists with maintaining a current list of approved appraisers that is sufficient to meet CoVantage business needs and that are in good standing with Fannie Mae Requirements. This includes obtaining, reviewing, and retaining appropriate documentation to ensure CoVantage is working with licensed, reputable appraisers.
- Maintains communication with approved and potential appraisers to ensure ongoing professional work relationships between CoVantage and our third-party vendors.
- Maintains the confidentiality of member, employee, and credit union information.
- Recommends new reputable appraisers to add to the CoVantage approved appraiser list and helps with obtaining required documentation.
- Remains current with the requirements of a well-run system for appraisal ordering, appraisal review, reporting, record retention and related functions.
- Provides exceptional quality and timely communication with appraisers as well as mortgage and commercial lending and processing staff.
Requirements:
Knowledgeable in Microsoft office, with special attention to Excel.
Proficient in CoVantage Synergy, Source and windows programs.
- Previous experience working with mortgage loan documents, appraisals and/or loan processing or underwriting will be beneficial.
- Ability to work in a fast-paced environment utilizing good time management skills.
- Must be bondable.
Depending on qualifications and experience of applicants, CoVantage may elect to modify this position, including title and/or pay without reposting the opportunity.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Knowledgeable in Microsoft Office, with special attention to Excel
- Proficient in CoVantage Synergy, Source and Windows programs
- Previous experience working with mortgage loan documents, appraisals and/or loan processing or underwriting
- Ability to work in a fast-paced environment utilizing good time management skills
- Must be bondable
CoVantage Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CoVantage Credit Union and has not been reviewed or approved by CoVantage Credit Union.
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Retirement Support — A very strong employer 401(k) match begins shortly after hire, materially boosting long‑term savings. This stands out as a core component of total rewards.
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Strong & Reliable Incentives — Annual incentive opportunities tied to company and individual outcomes add meaningful upside to cash compensation. The program is consistently highlighted as part of the package.
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Leave & Time Off Breadth — Paid vacation, sick time, holidays, a birthday day, and paid volunteer time create a broad time‑off offering. These predictable days off complement core pay elements.
CoVantage Credit Union Insights
What We Do
Our mission is to welcome all regardless of wealth; provide outstanding value and exceptional service; work with members experiencing financial challenge; and remain financially strong. CoVantage Credit Union came into business in 1953. From the beginning, CoVantage has been member-owned and operated, with a philosophy of doing business for "people-not-profit" that still holds true today. Over the years, we’ve grown significantly, with over 500 employees in 24 locations serving 180,000+ members! Our culture sets us apart from the rest. We start by hiring the best people and present them with exciting challenges and growth opportunities. Our employees go beyond handling financial matters. They give back to our Wisconsin and upper Michigan charter-area communities by promoting financial literacy to students and adults, and by volunteering for civic groups, school events, and more. Employees are eligible for bonus pay of 4% or more per year based on role. The bonus is based on wages paid from Jan. 1 through Dec. 31 of the previous year. The percentage received is based on the overall financial performance of CoVantage and individual employee performance. Eligible employees can participate in health and dental insurance. There are three different health insurance options to choose from, along with Health Savings Account and Flexible Spending Account options that potentially include generous employer contributions! Additional benefits include: -A generous 401(k) employer match of up to 200% -Paid vacation plus paid sick leave every year for eligible employees -Paid holidays and your birthday off with pay -Plus, paid time off to volunteer in your community! If this sounds like an organization you would be proud to work for, we want you. We'll give you a chance to grow and an opportunity to serve. To learn more, visit www.covantagecu.org/careers.
