Overview:
Provide work leadership in a Mortgage unit requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized clerical duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues.
Primary Responsibilities:
- Monitor workflow and serves as a liaison between unit and management.
- Research and resolve complex issues.
- Performs the most highly specialized clerical duties pertaining to assigned department. Acts as a backup during vacations, absences, etc.
- Assist supervisor in developing staff objectives as well as providing input in evaluation of overall performance.
- May complete any or all of the following responsibilities:
- Complete and/or facilitate special projects as assigned by supervisor or manager.
- Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
- Document internal processes and determine methods for process improvement.
- Produce departmental procedures and conduct ongoing training to assure compliance.
- Facilitate process innovation teams.
- Perform other projects as assigned.
Scope of Responsibilities:
Works under general supervision.
Supervisory/ Managerial Responsibilities:
Train staff, prioritize and delegate daily work to staff.
Education and Experience Required:
A combined total of 3 years of higher education and relevant work experience in a bank operations environment.
Education and Experience Preferred:
Bachelor's degree preferred.
Preferred Experience:
Final documents knowledge (Mortgage, Final Title and Note) and experience with Investors Sonyma, GNMA, FNMA and FHLMC.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationWilliamsville, New York, United States of America
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
