monday CRM Business Value Manager

We are monday.com, a global software company transforming how businesses run. Our powerful platform empowers over 245,000 customers worldwide to reimagine how work gets done, driving greater efficiency and enabling them to scale like never before. We recently crossed $1Bn in ARR and are aiming for ambitious future growth.

The monday CRM suite now operates as a fully established business unit within monday.com. The suite includes our live sales and marketing products, as well as an AI product currently in alpha. Since launching in May 2022, the CRM suite has grown to over 30,000 paying accounts, making it one of the fastest-growing CRM offerings in the industry.

We are seeking a driven, strategic, and execution-obsessed individual to join our CRM Go-to-Market team as a CRM Business Value Manager. This high-impact role will play a pivotal part in shaping our value-led selling motion. You will thrive at the intersection of product, GTM, marketing, partnerships, and sales, working directly with our most strategic customers.

The mission of the CRM Business Value Manager is to scale CRM value conversations to all customers, support new business through collaborative, value-driven consulting engagements, and measure post-sale value realization.

About the Role

• Build, maintain, train, and evangelize the business value framework, assets, and tools across our sellers and partners to map and scale best practices.
• Support our top deals and "big bet" accounts from initiation to closure by building customer POVs, articulating the value narrative and business case, and running strategic conversations with key decision-makers.
• Work with existing customers to develop a value realization framework, run post-implementation engagements to drive higher renewal rates, and create a customer impact database, stories, and references.
• Collaborate with Product, Marketing, and Customer Success to ensure we have an updated and aligned value proposition across all customer touchpoints.

Your Experience and Skills

• At least 7 years of experience in a management consulting and/or value consulting role.
• Proven experience in a technology-focused SaaS sales environment.
• Strong analytical, problem-solving, and communication skills (written and verbal).
• Demonstrated ability to build and quantify business cases and communicate recommendations to CxOs.
• Ability to understand a wide range of business problems and address them with a structured, get-it-done mindset.
• Particularly adept at understanding the needs of buyers, finance, procurement, and compliance functions and their interaction as part of the buying process.
• A collaborative and impact-focused professional with a low-ego approach.