Modern Workplace Engineer - Citrix

The Role

Hiscox are hiring for a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone at Hiscox, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner.

Key Responsibilities

· Act as a primary technical contact for key technical areas, coordinating with stakeholders and colleagues as required.

· Contribute to the planning, design and delivery of IT initiatives.

· Configure tools to automate the provisioning, testing and deployment of infrastructure.

· Produce and own system and infrastructure designs, policies and documentation.

· Provide reports and proposals for improvements to colleagues and stakeholders.

· Provide advice and guidance to support the adoption of methods and tools.

· Drive IT Services in the migration towards a code centric model for managing infrastructure.

· Act as a support escalation point for the 3rd line infrastructure support provider.

· Proactively manage IT infrastructure to minimise business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.

· Manage and provide 3rd line support for infrastructure platforms in accordance with agreed service levels, standards and processes.

· Discover and remove technical debt as part of a continuous improvement work ethic.

· Drive decision making across different teams and disciplines, seeking informed decisions that lead to value-add, quality, appropriate outcomes.

· Drive the adoption of Agile values, principles and practices within IT Services.

· Actively contribute to the development of other team members.

· Embrace change and support the IT Services vision and strategy.

Key Requirements

Essential

Exercises personal responsibility and autonomy. Self-motivated, confident and decisive, with strong analytical and problem solving skills and a “can do” attitude to meeting business needs.

Demonstrable technical solution design skills.

Collaborative team player, keen to learn and share ideas

Passion for technology, in particular how IT enables the business.

Stay up-to-date with emerging technologies and industry trends to propose and implement improvements.

Excellent analytical and problem-solving abilities.

Ability to efficiently manage multiple initiatives simultaneously.

Desirable

Experience working within an Agile environment

An appreciation of DevOps principles.

An appreciation of Infrastructure as Code principles and how they can be applied in an Enterprise environment.

Device management and deployment e.g. Intune, Autopilot

Understanding of virtualisation techniques e.g. VMware vSphere

Packaging and delivery of applications

Relevant certifications, such as in Microsoft 365 are advantageous

Technical Skills

Expertise in modern workplace technologies e.g. Microsoft 365

Operating Systems e.g. Windows 10/11

Client applications e.g. Office 365, Teams, OneDrive

CVAD – Citrix Virtual Desktop Infrastructure, Citrix Cloud, Xenapp

Machine build scripting – MDT or similar

Scripting and automation e.g. PowerShell

Knowledge of security best practices e.g. patching and conditional access

Strong system administration and troubleshooting skills

Ability to create High Level Designs and Low Level Designs