Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description- To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
- Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
- Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
- Handle all Internal and Regulatory reports and ensure prompt rendition
- Ensure Revenue Assurance on all MFS products
- Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
- Responsible for the prompt resolution of all Wallet and Agency related transactions
- Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
- Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
- Carry out Research/ Business analysis of MFS business and products
- Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
- Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
- Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
- Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
- Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond
Type of Qualification: First Degree
Field of Study: Banking
Experience Required
Client Coverage
Personal and Private Banking
8-12 years
- Experience in product & management, and retail banking would be an added advantage.Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Convincing People
- Developing Expertise
- Embracing Change
- Establishing Rapport
- Exploring Possibilities
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Producing Output
- Upholding Standards
Technical Competencies:
- Client Retention
- Client Servicing
- Customer Understanding ( Consumer Banking)
- Process Analysis and Redesign
- Product Knowledge (Consumer Banking)
- Risk Awareness
- Risk Identification
Skills Required
- First Degree in Banking
- 8-12 years' experience in Personal and Private Banking
- Experience in product management and retail banking
- Strong communication and interpersonal skills
- Ability to build and maintain relationships
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
