EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
If you enjoy helping people, building relationships and solving problems, this could be the perfect next step in your career.
As a Mobile Claims Specialist, you'll support injured workers through their recovery and return-to-work journey. Every day is different and you’ll speak with workers, employers and healthcare providers, providing guidance, coordinating support and helping people get back on their feet.
This is a role where you'll see the impact of your work firsthand. You'll spend time meeting with workers and employers face-to-face, visiting workplaces and medical clinics, while also working closely with your team to achieve the best outcomes for everyone involved.
We'll provide you with comprehensive training and ongoing support to help you succeed, along with plenty of opportunities to develop your skills and build a long-term career with EML. If you're looking for a role where your customer service skills can make a real difference, we'd love to hear from you.
This will be a permanent, full-time position based in the Adelaide office with the flexibility for hybrid work once fully trained.
YOUR RESPONSIBILITIES
- Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
- Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
- Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
- Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work
ABOUT YOU
- Passionate and committed with excellent communication to provide high-quality service in a face to face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Strong computer and records management skills
- You thrive in a collaborative, fast-paced team environment while also being confident working autonomously and taking ownership of your workload.
- Current driver’s license and a 5 star ANCAP rating vehicle
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Excellent face-to-face communication and ability to build trust with diverse stakeholders
- Ability to influence and negotiate customer outcomes; strong customer service skills
- Strong computer and records management skills
- Current driver's license
- 5 star ANCAP rating vehicle
- Based in Adelaide (permanent, full-time) with flexibility for hybrid work after training
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
