Missionary Support Coordinator

The LCMS Mission
"In grateful response to God's grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church—Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities, and world."

Reporting Relationships

• Reports to the Director, Missionary Network Care and Support.

Essential Job Functions

• Organizes and manages professional tasking list for the Director, Missionary Support
• Serves as recording secretary for Director, Missionary Support during meetings, when requested, to document and distribute action items
• Gather data on Alliance Missionaries and prepare routine and special reports for the Director—Missionary Network Care and Support, and other involved LCMS staff. 
• Communicate with missionaries, congregations, and individual contributors/supporters on the phone and via email. 
• Serve on the Donor Care Line (respond to donor inquiries and channel them to the appropriate resource).
• Serves as liaison with Gift Processing Manager, when necessary, on calls/requests received from the Donor Care Line as it pertains to resolving issues with gift processing/data entry
• Supports Gift Planning, when necessary, on donor calls concerning beneficiary gifts to the LCMS (i.e. Wills, Trusts, IRA Distribution)
• Serves as back-up for the Donor Care Line.
• Serve as the secondary in-house point of contact for all new Together In Mission congregations. Produce TIM Packets/Letters for mailing.
• Supports program leadership in developing and managing projects.
• Ensures timely and accurate submission of reimbursements, check requests, and purchasing card documentation for approval processing.
• Assists with formatting of curriculum, manuals, and other materials related to the Network Supported Model.
• Assists with administrative tasks when requested for the wider Missionary Support Unit in consultation with Director, 
• Serves as point of contact to facilitate communication from Missionary Support to Print Services and Mission Central.
• Serves as point of contact for receipt and internal distribution of Missionary Newsletters via mission.letters
• Coordinate the LCMS response to requests for mission speakers/presenters from congregations and organizations.
• Reviews Mission Central’s daily batches and adds new Pledges as needed.
• Adds Pledges to the CRM. Drafts and mails appropriate acknowledgement/thank you letters.
• Responsible for credit card donation processing. Sends Welcome Letters and notifies Missionaries of new Sending Partner.
• Distributes Missionary Newsletters from mission.letters to internal recipients.  Requires editing, archiving and maintaining log
• Notifies Giving Club Administrator and Gift Processing Manager when donor records should be updated for accuracy and consistency
• Other duties as assigned.

Education and Experience

• Active member of an LCMS congregation, preferred.
• Associate’s degree required; bachelor’s degree or equivalent work experience is preferred. 
• Minimum five years’ experience in an administrative, coordinating or program management environment, preferably in a nonprofit fundraising/advancement context. 

Competencies (Knowledge, Skills and Abilities)

• Commitment to high standards of ethics, customer care, and professional integrity. 
• Above-average familiarity with the LCMS congregation structure and the Synod (corporate) organization. 
• Familiarity with accounting terminology and practices. 
• Demonstrates interpersonal skills in developing rapport with external and internal partners and internal organizational staff (primarily missionaries and program managers). 
• An organized, self-starter with a successful track record of work independently, managing multiple projects, and meeting deadlines. 
• Computer proficient; intermediate to advance knowledge/skills in the use of current administrative software, (e.g., Microsoft Office and Windows) applications, reporting tools, and with a preference for experience using Salesforce CRM. 
• Demonstrable skills in oral and written communications are required, some knowledge of cross-cultural differences, and formal training in customer service is a plus. 

Supervisory Responsibility

• None