Ministry Services Representative

About Cook Media Global

Cook Media Global is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship, and worship resources to help Christians grow in faith and pass it along to the next generation. Also, part of the Cook Media Global family of brands includes David C Cook. Group Publishing, Integrity, and Fairtrade.

The Role

Are you a customer-focused individual that enjoys helping others? Do you have a heart for ministry and passion for helping others? If so, be sure to apply.  We are seeking a full-time Ministry Services Representative.  This role is more than support; it’s ministry in action.  This role is responsible for ensuring a remarkable customer experience with products and services. In a nutshell, this position is responsible for providing assistance, troubleshooting and training through phone, email and live chat. You’ll also work with our sales team to connect customers with the right products and services, and contribute feedback to improve our ministry tools. The ideal candidate is detail-oriented, customer-centric, self-directed, excellent at troubleshooting and able to excel in a fast-paced environment.  This is a Monday through Friday, 8:  am to 5:00 pm.

Why Join Us?

Because this is more than a job—it’s a calling. You’ll work alongside Christ-centered leaders, stewarding eternal impact while growing personally and professionally.

To Apply:
Submit your application, resume, and a thoughtful cover letter that shares why you're passionate about faith-based editorial work.

We look forward to learning more about you!

 Responsibilities

• Customer Support – Promptly responding to external and internal customer calls, emails and chats.  Respond to requests for support for products and services.
• Process new order requests, create and update automatic orders, provide order status information, track delivery progress of pending orders via carrier information for customers.
• Document activities in database and communicate requests and/or customer comments to appropriate departments.
• Ticketing and Chat – Manage incoming customer support requests using Zendesk
• Order Entry – Provide timely and accurate order and return processing
• Continuing Education - Keep current on products, marketing offers, and web site. Maintain electronic resources and files to assist in the performance of assigned duties.
• Review and maintain up to date information regarding current policies and procedures, new products, special offers, current marketing initiatives and changes in existing products.
• As call volume allows, make sales or telemarketing outbound calls for other business units requiring additional staff, using all corporate sales skills and approved practices to achieve goals.

What We’re Looking For

• 2+ years’ experience in supporting customers via phone, email and chat.
• Strong writing skills, including excellent grammar and spelling.
• Experience with a variety of software programs and applications on desktop and mobile devices is desired.
• Proficient at Excel, Word, MS Teams, and Outlook.
• Excellent verbal communication skills.
• Ability to self-direct.
• Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day.
• Bilingual in Spanish and English desire.

Benefits and Perks

• Medical Plan: HDHP w/ HSA (All Staff) 
• Dental Plan
• Vision Plan
• 401(k) w/ Company Match ($0.50 on the $1 up to 10% of eligible compensation)
• Basic and Voluntary Life Insurance Options
• Long-Term Disability
• Short-Term Disability
• Voluntary Accident
• Life Assistance Plan

Other Benefits

• Holidays
• Sick Time
• Adoption Benefit
• Volunteer Days
• Benevolence Fund
• Service Recognition Leave
• Pet Insurance Discounts
• Tuition Reimbursement
• Maternity Leave
• Paternity Leave
• New Childbirth Assistance