Migration and Reference Data Analyst (Travel Agency)

Purpose of the Role

The Migration & Reference Data Analyst role sits at the intersection of operations, technology, and data governance, supporting and strengthening Amadeus’ core distribution services.

The Migration & Reference Data Analyst supports secure and well‑coordinated Travel Agency migrations, including Passenger Name Record (PNR) and profile data, while helping maintain reliable Reference Data across systems.

Working collaboratively with stakeholders across regions and time zones, this role helps ensure migration and data activities are delivered with a clear focus on reducing disruption to airline content, agency operations, and customer experience. The role also supports continuous improvement by enhancing processes, reducing repetitive manual work, and enabling more efficient and sustainable ways of working.

Key Responsibilities

- Travel Agency Migrations (Primary Focus Area)

• Act as a primary coordination contact for Travel Agency migrations, supporting planning, execution, and post‑migration validation with internal and external partners

• Coordinate Passenger Name Record (PNR) and profile data migrations to support accuracy, completeness, and operational alignment

• Collaborate closely with the Travel Agency Migration (TAM) team in San José (Costa Rica) and other regions to deliver end‑to‑end migration activities

• Support clear communication, tracking, and follow‑up through shared mailboxes and agreed operational processes

• Identify opportunities to simplify, standardise, or automate migration‑related activities

- Reference Data Operations (Primary Focus Area)

• Support the accuracy, consistency, and completeness of Reference Data across airline and travel distribution systems

• Assist with validation, monitoring, and ongoing maintenance in partnership with relevant teams

• Investigate data issues, contribute to root‑cause analysis, and support corrective and preventive actions

• Ensure migration‑related changes are accurately reflected and validated in Reference Data systems

• Understand how data changes affect connected systems and teams, and support coordinated responses

- Process Ownership & Continuous Improvement

• Maintain and improve operational procedures across migration and Reference Data activities

• Keep documentation clear, accurate, accessible, and aligned with evolving tools and processes

• Identify opportunities to improve efficiency, reduce risk, and simplify manual work

• Support the thoughtful use of automation and emerging tools, including AI‑enabled tools where appropriate

• Contribute ideas to the evolution of future‑ready and inclusive operational models

- Stakeholder Management & Communication

• Communicate clearly, respectfully, and inclusively with internal and external stakeholders

• Participate in operational reviews, coordination meetings, and delivery checkpoints

• Provide transparent updates on progress, risks, and outcomes

• Build positive, collaborative working relationships across teams and time zones

Relevant Experience

• Understanding of travel agency operations, including Passenger Name Record (PNR) structures and end‑to‑end data flows

• Experience or exposure to migration activities within Travel IT, Global Distribution Systems (GDS), airlines, or related environments

• Familiarity with the migration lifecycle, including planning, execution, validation, and issue resolution

• Ability to coordinate work across multiple tasks using appropriate tools, processes, and support

• Demonstrated experience or examples of delivering high‑quality migration outcomes, improving efficiency, and working collaboratively with stakeholders

• Awareness of Reference Data concepts

• Relevant degree or equivalent experience in Data Analytics, Tourism, Business, Computer Science, or related field, with industry exposure

• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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