Middle Office Associate

What We Need 

Corpay is currently looking to hire a Middle Office Associate on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will you will play a pivotal part in providing operational support to our teams in ensuring compliance with transaction monitoring, AML, KYC and client onboarding  through advanced due diligence and providing an exceptional client service. You will report into the Sr. Manager of Foreign Exchange Emerging Markets (FXEM) Middle/Back Office Operations and regularly collaborate with other teams within the division.

How We Work 

As a Middle Office Associate, Corpay will set you up for success by providing: 

• Assigned workspace in Moorgate office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

• Monitoring pending settlements and coordinate escalation.
• Monitoring and manage incoming transaction related emails within the shared inbox.
• Responding to routine enquiries and ensure timely acknowledgement of requests.
• Tracking unresolved items and follow up to ensure completion within established timelines.
• Coordinating and perform follow-ups with banking partners regarding outstanding requests, documentation, transactions, or issue resolution.
• Maintaining accurate records of communications, escalations, and status updates.
• Escalating urgent or high-priority issues to management as needed.
• Collaborating with internal departments to resolve client or banking-related enquiries efficiently.
• Ensuring adherence to company procedures, service level expectations, and compliance standards.
• Supporting process improvement initiatives related to inbox management and banking communications.
• Supporting client onboarding for the Emerging Market desk.
• Maintaining timely access to the KYC documentation for the various entities of Corpay.
• Maintaining up to date onboarding requirements for different client categories and for the different entities of Corpay.
• Liaising with internal stakeholders to leverage internal onboarding resources (in particular Group Treasury).
• Supporting clients and internal stakeholders with the various documents that need to be completed.
• Handling or escalate new requests during the onboarding process until final client set up in the systems.
• Managing the KYC refresh process.
• Proposing new processes with the view of accelerating the client onboarding turn around time.

Qualifications & Skills 

• 2 years + experience as back office and/or onboarding compliance officer
• Has worked within a Financial Institution; experience in dealing with banks and fintechs.
• Knowledge of Swift and Saleforce is ideal. Good command of Excel.
• Excellent communication skills and interest in interacting with clients across the world.
• Knowledge of a foreign language is a strong plus, in particular French.

Benefits & Perks 

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.