Join our dynamic team as a KYC Payments Middle Office Associate/Senior Associate in Foreign Correspondent Banking (FCB) area and become a vital part of our mission to elevate client experiences within a truly global environment.
As a KYC Payments Middle Office Associate/Senior Associate within JPMorganChase, you will play a pivotal role in delivering exceptional client service and operational support to a diverse portfolio of multinational clients, including leading financial institutions. Your responsibilities will include supporting customer due diligence process, addressing client inquiries, and resolving operational issues, while identifying opportunities to enhance service delivery based on client needs. You will leverage your knowledge of Customer Due Diligence (CDD) principles and international market practices to make informed decisions that support both client satisfaction, business objectives and regulatory requirements. Your developing skills in strategic planning, conflict management, and digital literacy will be key in driving operational excellence and fostering strong cross-cultural relationships.
Job responsibilities
- Deliver comprehensive client service to multinational business and financial institutions by addressing inquiries and resolving issues effectively.
- Operate within a multicultural environment, collaborating with global stakeholders and adapting to diverse client needs and expectations.
- Safeguard both clients and the firm by adhering to risk, compliance, and control frameworks, minimizing financial and reputational risk.
- Support change management initiatives, contributing to strategic communications and stakeholder impact mitigation to ensure seamless operational transitions.
- Apply knowledge of market products and international regulatory environments to provide informed support and guidance to clients.
- Contribute to process automation and optimization initiatives, leveraging systems and digital tools to enhance efficiency and service quality.
- Strong influencing, negotiation, and communication skills, with the ability to build and maintain relationships across diverse, international teams.
- Written and spoken English at a professional level.
- Prior CDD experience.
- Experience in change management, including stakeholder communication and impact mitigation.
- Proficiency in digital literacy, with a proactive approach to adopting new and emerging technologies.
- Ability to thrive in a fast-paced, multicultural environment serving multinational clients and financial institutions.
- Any additional language knowledge.
- Ability to analyze processes and recommend improvements in quality, control, and efficiency.
- Understanding of Foreign Correspondent Banking specifics and requirements.
- Proven interest in driving continuous improvement initiatives to enhance client experience.
- Experience in client-facing roles across multiple business areas or functions.
- Strong analytical, problem-solving, and decision-making skills, with the ability to work independently and manage multiple priorities.
Skills Required
- Prior Customer Due Diligence (CDD) experience
- Written and spoken English at a professional level
- Strong influencing, negotiation, and communication skills
- Experience in change management, including stakeholder communication and impact mitigation
- Proficiency in digital literacy and adoption of new technologies
- Ability to operate in a fast-paced, multicultural environment serving multinational clients
- Knowledge of market products and international regulatory environments
- Additional language knowledge
- Ability to analyze processes and recommend improvements in quality, control, and efficiency
- Understanding of Foreign Correspondent Banking specifics and requirements
- Proven interest in driving continuous improvement and client experience initiatives
- Experience in client-facing roles across multiple business areas or functions
- Strong analytical, problem-solving, and decision-making skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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