Important Information
Experience: +5 years
Job Mode: Full-time
Work Mode: Remote
ID: 21306
Responsibilities and Duties
Co-design, prepare and deliver KPIs, helping commercial areas and sales organization to measure they performance interconnecting available data with a well designed KPIs strategy.
- Design and develop requested KPIs from different areas / countries
- Define and implement initiatives to improve the information homologation and standardization
- Propose and implement new opportunities to obtain valuable information that can improve the customer experience.
Position challenges: Manage and coordinate several teams from different countries, cultures, backgrounds and expectations Maintain a constantly evolving model with all project's information
Qualifications and Skills
- Academic Background: Analytics Bachelor Degree or similar, +2 years in digital adoption areas or similar
- Areas of expertise: Commercial, Customer Experience, Process & IT, Analytics, Digital tools Technical
- Skills required by role: Software skills for data collection and presentation, Advanced Excel, Statistical programming knowledge, Ability to articulate data-driven decisions, ability to summarize and present data, well versed in the latest innovations and trends in the market related to data manipulation product and services. SQL / Snowflake is a must
- Hard Skills: Data Modeling – Snowflake DB (SQL), Excel, SQL
- Soft Skills: Decision making, Problem Solving, Resilience & Adaptability, Strategic Thinking & Execution, Teamwork & Collaboration, Time Management
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Analytics Bachelor Degree or similar
- 5+ years of experience
- Experience in commercial, customer experience, process & IT, analytics
- SQL and Snowflake knowledge
- Software skills for data collection and presentation
- Ability to summarize and present data
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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