Location: Washington, DC
Duration: 12 Months+
Job Description:
The Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
- Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from the client Helps and working to resolve tickets efficiently.
- Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
- Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin Center to support user on boarding and maintenance.
- Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
- Develop and deliver user training on Microsoft365 features and create documentation to help end-users maximize the Platform’s capabilities.
- Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Qualifications:
- Well versed in Microsoft 365 administration.
- Experience with end-user support and troubleshooting for Microsoft 365 services.
- Experience with endpoint management Using various MDM services, (Workspace One, Intune)
- Familiarity with Exchange Online.
- Ability to follow structured migration and onboarding processes.
- Strong communication skills for providing effective user training and support.
Skills:
SkillsRequired / DesiredAmountof ExperienceWorking knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID)Required3YearsExperience troubleshooting Microsoft Office suite and account creation in AD and Entra IDRequired3YearsExperience with Azure AD ConnectRequired3YearsExperience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public foldersRequired3YearsExtensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11Required3YearsTroubleshooting Outlook client connectivity issuesRequired3YearsTroubleshooting email delivery and email routing issuesRequired3YearsExpert-level customer service and client-facing expertise with Office 365Required3YearsExperience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 serviceRequired3YearsExpert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line servicesRequired3YearsCertifications: Microsoft 365 Certified: Administrator ExpertRequiredBachelor's Degree or Equivalent experience.Required
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Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions. ● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD. ● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal. ● Commercial clients include Fortune 1000 and Start-Ups all over the US. ● Onshore and offshore IT delivery centers. ● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies. ● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.
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