Microsoft Dynamics Administrator

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

The Microsoft Dynamics Administrator is responsible for the evolution and daily management of Microsoft Dynamics Sales Hub and Business Central, the division’s opportunity development and order fulfillment systems. This position will be responsible for the overall configuration and functionality of the system and will use technical knowledge to provide strategic solutions through software configuration and customization as well as provide support to users.

The Microsoft Dynamics Administrator will be regarded as the Subject Matter Expert (SME) in both Microsoft Dynamics and company’s customizations of the product. The SME role is essential and must fully understand how the system works, workflows, business processes, and business rules that are built into the system. They must understand data flows, integrations from other parts of the application, and be able to provide entry-level and advanced training on the system. 

Additionally, the Microsoft Dynamics Administrator will work with internal and external technical resources to manage integrations with other company systems, development of new system features and ongoing maintenance and management of system data.

Major Responsibilities

• Provide ownership and leadership of the implementation, utilization, and expansion of the company’s Microsoft Dynamics system.

• Understand business processes, business rules, and mapping from the various connected systems.

• Work collaboratively with management to identify needs, employ best practices in a CRM environment, and seek ways to improve processes and maximize utilization.

• Function independently to manage annual system support and enhancement budget by triaging, prioritizing, and designing system enhancements to meet business needs within budget constraints.

• Monitor system automations and other custom logic within the system.

• Coordinate functional system-related activities including system maintenance, upgrades, functional development, and testing, in coordination with various product managers, teams and vendors.

• Serve as the primary Quality Assurance resource for the system to test enhancements, bug fixes and system upgrades.

• Responsible for keeping abreast of Microsoft feature roadmap and release schedule to ensure the company’s use of the system capitalizes on new features and stays up-to-date with Microsoft best-practices.

• Act as trouble shooter and point-person for team members when they have questions or need to learn how to use additional functionalities of the system.

• Understand all licensed sub-components within the system and how they interact.

• Ensure that all break/fix issues are addressed promptly, and coordinates work with our third-party system support vendor to implement fixes.

• Responsible for managing our third-party support vendor in developing product enhancements.

• Work with the company’s data analytics team to ensure reports produced using Microsoft Dynamics data are accurate and effective.

Required Practical Experience / Background / Skills

• Experience working as a project manager, software development manager and/or Microsoft Dynamics system administrator. (dynamics experience)

• Strong foundation of technical knowledge, including hands-on experience with Microsoft Dynamics CRM, as well as a solid understanding of databases, system integrations, software development methodologies, and quality assurance processes

• Strong customer service skills including verbal and written communications.

• Superior time management skills including sense of urgency and proactive approach.

• An understanding of accounting data and accounting systems.

• Strict adherence to professional ethics.

• Ability to work independently and in a team environment.

• Ability to work on and successfully complete multiple projects at the same time.

• At least three years of relevant technology experience in related technical environment preferred.

• Excellent analytical and problem-solving skills.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.