Microsoft Dynamics 365 Senior Developer
About the Role
Conduent is seeking a Microsoft Dynamics 365 Senior Developer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table.
Responsibilities
Design, develop, and customized Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules.
Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET.
Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform.
Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems.
Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality.
Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.
Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications.
Create and maintain Dataverse tables, relationships, security roles, business process flows, and system configurations.
Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations.
Configure and implement Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.
Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions.
Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience.
Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations.
Create SSRS reports and FetchXML reports to support operational and business reporting requirements.
Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines.
Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans.
Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities.
Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices.
Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions.
Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development.
Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions.
Mentor junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices.
Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements.'
Requirements
Minimum 12 to 14 years of experience in Dynamics 365 CE CRM plus Power platform CoE experience with strong technical and client facing skills
Dynamics 365 Customer Service experience is a must and the knowledge other Microsoft Dynamics 365 suite of products
Experience setting up Power platform and Power pages.
Facilitate detailed design from requirements and support construction and deployment
Design components in a Service Oriented Architecture SOA environment with good technical expertise in middleware tools.
Providing highly available scalable Dynamics 365 architecture
Hands on experience in CNet Java Script MS SQL MS CRM SDK MSD developer toolkit SSRS
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage
Experience in MS CRM 3rd party Integration using Middleware Tools APIs REST WebAPIs SSIS packages
Experience in using Azure services for integration. Azure Functions Service Bus etc. Power Apps and Power Automate for upstream downstream systems integrations.
Experience in data migration data analysis data mappings data harmonization using OOB and third-party tools preferable experience in Azure Data Factory.
Experienced in reporting architecture with SSRS and knowledge on Power BI
Good to have knowledge in latest features of Dynamics 365 Customer Service Insights Customer Voice etc.
Experience in effective management of cloud platform resources and good understanding of security models and connectivity CRM systems
Technical expertise in setting up DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
Bachelor’s degree in a related technical field or equivalent work experience. Masters Degree preferred
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Tethered work: Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job).
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $105,875 - $137,500.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- 12-14 years experience in Dynamics 365 CE CRM and Power Platform CoE
- Dynamics 365 Customer Service experience
- Experience setting up Power Platform and Power Pages
- Design components in a Service Oriented Architecture (SOA) and middleware integration
- Design and implement highly available, scalable Dynamics 365 architecture
- Hands-on experience with C#, .NET, JavaScript, HTML, MS SQL, MS CRM SDK, MSD Developer Toolkit, SSRS
- Experience with integration architecture, REST APIs, Web API, middleware tools, and SSIS
- Experience using Azure services for integration (Azure Functions, Service Bus, Logic Apps, API Management)
- Experience with Dataverse: tables, relationships, security roles, business process flows, system configuration
- Experience developing Power Automate flows, Power Apps (Model-driven/Canvas), and PCF controls
- Experience in data migration, data analysis, data mapping, and data harmonization using OOTB and third-party tools
- Experience with Azure Data Factory
- Experience in reporting architecture with SSRS and knowledge of Power BI
- Knowledge of Dynamics 365 Customer Service Insights and Customer Voice
- Experience managing cloud platform resources and understanding CRM security models and connectivity
- Technical expertise setting up DevOps pipelines for CRM systems using Azure DevOps and standard DevOps tools
- Bachelor's degree in a related technical field or equivalent work experience
- Master's degree in a related field
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
