JOB SUMMARY
The Revenue Management Remote Solutions Senior Team Leader is responsible for providing strategic and analytical leadership and expertise to drive top-line property revenues for Remote Solutions contracted properties across a defined geographic area. The position works closely with Select Service/Extended Stay Leadership (Area Vice Presidents, Area Directors), Revenue Management Leadership, and Revenue Management Remove Solutions (RMRS) Team Leaders and teams to maximize property objectives and priorities, providing support primarily in the areas of pricing strategy, mix management. As a member of Revenue Management Remote Solutions Leadership team, the position will be responsible for driving consistency in operational execution for their portfolio. The position will be accountable for managing their team and providing day to day direction to their Team Leaders. In addition, the Senior Team Leader will provide Revenue Support to Business Partners in other disciplines (i.e., Sales and Marketing and Finance and Accounting).
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 6 years experience in the revenue management, sales and marketing, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.
Managing Revenue Management Projects and Strategy
• Clearly articulates the services that the Remote Solutions team provides and solves for existing gaps.
• Provides direct leadership to Team Leaders and overall team.
• Proactively develops and manages key stakeholder relationships – internal and external, including owners and franchisees
• Communicates brand initiatives, demand and market analysis to hotels/franchise partners/owners.
• Provides targeted and timely communication of results, achievements and challenges to the stakeholders
• Assists in the review process of critical Revenue Management training materials, including onboarding new hotels.
• As a member of the Revenue Management Remote Solutions (RMRS) leadership team, develops and directs the efforts of key department and discipline MBOs.
• Provides input to enhance and develop tools for better and more efficient analysis.
• Leverages knowledge and experience in brand revenue strategies to identify and implement improvements to revenue effectiveness and results.
• Serves as revenue management operational leadership contact for SS/ES Area Vice Presidents, Area Directors and General Managers, provide revenue insight and context to help them meet their goals. Be a sounding-board for revenue management ideas and issues.
• Maintains and communicates updated, expert knowledge of Marriott Revenue organization, challenges/opportunities.
• On a regular basis, contributes to revenue effectiveness by communicating regional needs, and recommending new and creative processes and techniques. Shares best practices with broader organization.
• Identify hotels with opportunities by reviewing key reports and soliciting input. Assist in developing and implementing appropriate sales strategies. Insure pull through of agreed upon strategies.
• Ensure that Select Service/Extended Stay hotels have sound pricing structures that are aligned with Marriott International’s overall Transient Pricing Strategy and Group Pricing Strategy.
• Ensure brand standards are implemented and complied with in all revenue management efforts.
• Participates in the development and delivery of change management processes and communicates clearly to broader audience – internal and external.
• Ensures hotel strategies conform to brand philosophies and initiatives.
• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Sell ideas persuasively and influence without direct authority – including Area Vice Presidents, Area Directors, General Managers, Team Leads on revenue issues about which there are a variety of perspectives.
• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Establishes long-range objectives and specifies the strategies and actions to achieve them.
• Works closely with Sales and Marketing for business opportunities, aiming to increase profitability of the organization.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Drives the execution of predetermined strategies.
• Thinks creatively and practically to develop, execute and implement new business plans.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Possible travel of up to 40% to participate in key regional meetings.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Initiates, implements and evaluates revenue tests.
Analyzing and Reporting Revenue Management Data
• Provides strategic and analytical leadership for (area) hotels to ensure the achievement of (area/region/Hotel) revenue objectives.
• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.
• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
• Assists hotels with pricing and provides input on business evaluation recommendations.
• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Translates or explains what information means and how it can be used.
Managing and Conducting Human Resources Activities
• Interviews and hires employees with the appropriate skills to meet the business needs of the units.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Conducts employee performance appraisals according to Standard Operating Procedures.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns.
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Building Successful Relationships
• Identifies and communicates revenue and profit opportunities to area and property leadership teams and sales organization.
• Develops and manages internal key stakeholder relationships.
• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamThe Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
