Mexico Customer Relations Clerk

What You'll Do

• Assist in the customer onboarding process: collect the required customer documentation and populate templates to request the creation of customer records in NetSuite.
• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely. 
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.  
• Review and create RMAs for upstream approval.  
• Navigate, maintain and upload invoices to customer portals.   
• Check customer portals for invoice status, resolve rejected items and update aging notes. 
• Communicate with customers regarding outstanding and overdue balances, and maintain records of expected payment dates.
• Assist in applying customer remittance against corresponding customer invoices in NetSuite.
• Perform accounting/bookkeeping functions as needed.
• Act as Mexico Carrier Relations Specialist (GDL) back up as needed.

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field.
• Bilingual fluency (Spanish/English) preferred, but not required.
• No previous experience in an Accounts Receivable, Accounts Payable or Finance role required.
• Oracle NetSuite and CONTPAQi experience preferred, but not required.
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel preferred, but not required.
• Self-starter with ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy 

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!