What You'll Do
- Assist in the customer onboarding process: collect the required customer documentation and populate templates to request the creation of customer records in NetSuite.
- Collect and process PODs and related documents for invoicing.
- Resolve NetSuite invoicing failures and ensure invoices are created timely.
- Manage emails regarding customer invoicing and billing issues.
- Create and distribute invoices to customers daily.
- Review and create RMAs for upstream approval.
- Navigate, maintain and upload invoices to customer portals.
- Check customer portals for invoice status, resolve rejected items and update aging notes.
- Communicate with customers regarding outstanding and overdue balances, and maintain records of expected payment dates.
- Assist in applying customer remittance against corresponding customer invoices in NetSuite.
- Perform accounting/bookkeeping functions as needed.
- Act as Mexico Carrier Relations Specialist (GDL) back up as needed.
Qualifications
- Bachelor's Degree in Accounting, Finance or a related field.
- Bilingual fluency (Spanish/English) preferred, but not required.
- No previous experience in an Accounts Receivable, Accounts Payable or Finance role required.
- Oracle NetSuite and CONTPAQi experience preferred, but not required.
- Intermediate knowledge of Microsoft Suite, with an emphasis on Excel preferred, but not required.
- Self-starter with ability to work independently and as a team.
- Highly organized with excellent time management skills and a high degree of accuracy
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
What the Team is Saying
What We Do
At Arrive Logistics, our relentless pursuit of perfection fuels our ability to optimize operations, identify efficiencies, build technology, and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit, determination, and a 24/7 commitment to our partners. The details matter. We don’t just connect freight and carriers; we think critically about every element of the process, working with precision to anticipate your needs. That means more capacity, a consistent freight experience — no surprises. Our Work Matters: Shippers, carriers, and brokerages are the primary players in the logistics industry, which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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