The Role
Coordinate and plan meter installation and streetworks before site commencement. Review and close customer meter applications, schedule site visits, update customer accounts, maintain accurate works-management records, escalate issues, ensure NRSWA and client compliance, produce reports, and promote safety and process improvements.
Summary Generated by Built In
As a Utilities Coordinator, you will be the key contact before works for the operational team. You will have full accountability for the coordination, planning & streetworks aspects of all works before they commence on site. You will ensure that all operational teams are able to undertake their work in line with the received push plans and requested dates as well as compliant with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company.
Key Responsibilities
- Review UU customer applications for internal and external meter installations
- Review and close customer applications in triage
- Coordinate site visits with field resource to update customer account information
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
Skills, Knowledge & Expertise
- Ideally you will have experience working in Utilities previously
- Experience in a planning / coordinator role
- Ability to prioritise workload, multi-task and work under tight time pressures
- Excellent communication skills
- High attention to detail
- Logical mind
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Experience in a planning or coordinator role
- Ability to prioritise workload, multi-task and work under tight time pressures
- Excellent communication skills
- High attention to detail
- Logical problem-solving mindset
- Experience working in utilities
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
